Key Accountabilities

HR Systems, Data Management & Employee Records

- Accurately process employee lifecycle transactions within HR systems, including hires, transfers, organisational changes, compensation updates, benefits changes and terminations

- Maintain accurate, complete and up-to-date employee records, documentation and personnel files in accordance with company policies, data privacy requirements and record retention standards

- Manage HR workflows, approvals and case management activities, ensuring timely completion and adherence to established service standards

- Serve as a first point of contact for employees and managers, responding to HR operational enquiries and resolving queries or escalating as appropriate

- Support the administration and maintenance of HR systems through accurate data entry, record updates, workflow management and user support activities

- Conduct data validation and quality assurance activities to ensure high levels of data accuracy, integrity and consistency across HR systems and employee records

- Support HR reporting activities through the preparation, validation and distribution of standard reports, employee data extracts and operational metrics

- Maintain and administer employee documentation, including contracts, letters, employment changes and other HR-related correspondence

- Support audit, compliance and governance activities through accurate record keeping, documentation management and provision of supporting information

- Identify opportunities to improve administrative processes, workflows and service delivery, supporting the development and maintenance of standard operating procedures and process documentation

Compliance, Audit & Data Integrity

- Maintain accurate, complete and compliant employee records, ensuring documentation is stored and managed in accordance with company policies, data privacy requirements and record retention standards

- Support HR compliance activities through the completion of file audits, data validation reviews and routine quality assurance checks

- Process and coordinate employment verification activities, including right to work checks, background screening, reference requests and other pre-employment requirements

- Monitor completion of mandatory documentation and compliance requirements, escalating exceptions or risks as appropriate

- Support internal and external audit activities through the preparation, validation and provision of employee records, documentation and supporting evidence

- Ensure HR documentation, employee files and system records remain current, accurate and compliant with regulatory and organisational requirements

- Identify and escalate data integrity, compliance or documentation issues, supporting timely resolution and corrective action

- Support adherence to HR policies, procedures and operational controls through consistent administration and record management practices

Payroll & Benefits Coordination

- Coordinate payroll administration activities across designated LTG jurisdictions, ensuring payroll inputs, employee changes and supporting documentation are submitted accurately and in line with payroll processing timelines

- Maintain payroll trackers, payroll calendars and payroll related documentation to support effective payroll delivery across multiple countries and providers

- Liaise with payroll providers, internal stakeholders and the International Payroll Lead to support payroll processing, issue resolution and operational continuity

- Validate payroll related employee changes and supporting documentation prior to submission, escalating discrepancies or concerns where appropriate

- Support payroll reporting, reconciliations, audit activities and payroll related data validation processes

- Coordinate employee benefit administration activities across supported jurisdictions, including enrolments, amendments, leavers and provider notifications

- Support ongoing administration, reporting and reconciliation activities for international benefit programmes and North American benefits plans

- Coordinate benefits invoicing, eligibility reporting and reconciliation activities, identifying and escalating discrepancies where required

- Respond to routine payroll and benefit related enquiries from employees and managers, escalating complex issues to the International Payroll Lead, HR Operations Advisors or other appropriate stakeholders

- Maintain accurate payroll and benefits records, documentation and process controls in accordance with organisational requirements

HR Reporting & Data Support





- Prepare and distribute recurring HR operational reports, including headcount, employee lifecycle, absence, organisational and compliance related reporting

- Support the preparation, validation and maintenance of standard HR reports, data extracts and reporting for HR stakeholders and business leaders

- Perform data validation and quality assurance activities to ensure the accuracy, completeness and integrity of HR information

- Support ad-hoc reporting requests through the extraction, preparation and collation of HR data from relevant systems and sources

- Maintain reporting trackers, operational metrics and HR records to support effective workforce administration and operational decision making

- Utilise HR systems and reporting tools to support data management, reporting activities and operational administration

- Use Microsoft Excel and other reporting tools to organise, validate and present HR data in a clear and accurate manner

- Partner with the HR Systems & Operations Specialist to support reporting activities, data accuracy initiatives and continuous improvement of HR information processes

HR Project & Operational Support

- Provide administrative and coordination support for HR projects, initiatives and operational activities across LTG

- Maintain project trackers, documentation, action logs and supporting materials to ensure activities are delivered in line with agreed timelines

- Support HR projects through data preparation, information gathering, testing activities and administrative coordination

- Coordinate meetings, communications and follow up actions associated with HR projects and operational initiatives

- Assist with the implementation of new processes, systems, programmes and organisational changes by completing assigned operational and administrative activities

- Contribute to project and operational reporting by providing accurate data, status updates and supporting documentation

- Collaborate with HR stakeholders to ensure project-related tasks and deliverables are completed accurately and within agreed timeframes

- Support continuous improvement initiatives through process documentation, feedback gathering and implementation support activities

- Support the administration and coordination of annual HR programmes and people-cycle activities, including performance management, engagement surveys, compensation activities and compliance processes

What Success Looks Like

- Accurate, timely and consistent processing of employee lifecycle transactions across all supported jurisdictions

- High levels of data accuracy, integrity and completeness across HR systems, employee records and documentation

- Employee records, contracts, correspondence and HR documentation maintained in accordance with company standards, compliance requirements and service expectations

- Effective administration of HR workflows, case management activities and operational processes, with minimal errors and rework

- Timely resolution or escalation of employee and manager enquiries, resulting in a positive and efficient service experience

- Accurate and timely coordination of payroll inputs, benefits administration activities and supporting documentation across supported jurisdictions

- Successful completion of payroll and benefits reconciliation activities, with discrepancies identified and resolved promptly

- Reliable delivery of recurring HR reports, data extracts and operational metrics, supporting HR decision making and operational effectiveness

- Consistent adherence to HR policies, procedures, service standards and operational controls

- Audit ready employee records and documentation, with strong compliance and record management practices maintained at all times

- Effective support of HR projects, system changes, organisational initiatives and annual people processes through high-quality administration and coordination

- Effective partnership with payroll providers, benefits providers and operational stakeholders, resulting in efficient and accurate service delivery

- Solid collaboration across the HR Operations team, including HR Operations Advisors, Payroll, HR Systems and other stakeholders





- Continuous identification and implementation of process improvements that enhance efficiency, accuracy and service delivery

- A responsive, scalable and employee-focused HR operations service that supports business and workforce needs

Candidate Profile
Experience & Knowledge

- Experience supporting HR administration, HR operations, shared services or employee lifecycle processes within a complex organisational environment

- Experience processing employee lifecycle transactions, including hires, changes, transfers and terminations

- Experience maintaining employee records, HR documentation and personnel files with a high degree of accuracy and confidentiality

- Experience using HR systems to process transactions, maintain records and support operational HR activities

- Experience supporting payroll administration, payroll coordination or payroll related activities across one or more jurisdictions

- Experience supporting employee benefits administration, provider coordination and reconciliation activities

- Experience working with HR workflows, case management processes and service delivery environments

- Experience preparing, validating and maintaining HR reports, employee data and operational metrics

- Experience supporting compliance, audit, record management or data quality activities

- Experience working with multiple stakeholders, service providers or external vendors

- Understanding of employee lifecycle processes, HR administration best practices and operational service delivery principles

- Experience supporting HR projects, process improvement initiatives or system implementations desirable

- Experience supporting international or multi-country HR operations desirable

- Relevant HR, administration, payroll or business-related qualifications or certifications desirable

Skills & Behaviours

- Strong attention to detail with a commitment to accuracy, quality and data integrity

- Excellent organisational skills with the ability to manage multiple priorities, deadlines and competing administrative activities

- Strong customer service orientation with a focus on delivering a responsive, professional and employee-focused experience

- Ability to follow established processes, procedures and service standards whilst maintaining high levels of accuracy and consistency

- Strong communication and interpersonal skills, with the ability to build effective working relationships across HR, employees, managers and external providers

- Ability to manage confidential and sensitive information with discretion, professionalism and sound judgement

- Proactive and solutions focused approach to problem solving, with the ability to identify issues and escalate appropriately

- Strong teamwork and collaboration skills, contributing positively within a shared services and operational environment

- Adaptable and flexible approach to changing priorities, business needs and operational requirements

- Continuous improvement mindset with a willingness to identify opportunities to improve processes, efficiency and service delivery

- Ability to work independently whilst maintaining alignment with team objectives, priorities and service standards

- Commitment to delivering high quality administrative support and operational excellence

Technical Capability

- Proficiency in Microsoft Office applications, particularly Excel, Outlook and Word

- Experience using HR systems to process employee lifecycle transactions, maintain employee records and support operational HR activities

- Experience working with case management, workflow management or shared services ticketing systems

- Experience maintaining accurate employee records, documentation and data within HR systems and databases

- Experience preparing, validating and maintaining HR reports, employee data and operational metrics

- Experience supporting payroll administration, payroll coordination and payroll related data activities

- Experience supporting employee benefits administration, provider coordination and reconciliation activities

- Ability to work with multiple systems, data sources and operational processes whilst maintaining high levels of accuracy and attention to detail

- Experience using HR technology platforms such as ADP Workforce Now, Oracle HCM, Sage HR or equivalent systems desirable

- Understanding of data privacy, confidentiality and information security principles in relation to employee information

- Ability to identify data discrepancies, perform validation activities and support data quality improvement initiatives

📌 HR Operations Administrator (LTG II) (India)
🏢 GP Strategies
📍 India