Air France-KLM (AFKL) Claims, Back Office / Email Process
Process: KLM Claims (Air France-KLM)
Location: Gurugram (Onsite)
Type: Full-Time
Openings: 3
Batch Start Date: 5 November 2026
Shift / Working Days: 6 days
Role Summary
IGT is hiring for the KLM Claims process (Air France-KLM), a back-office, email-based role. You will handle customer claim emails and resolve them accurately and on time, in clear and skilled English.
Key Responsibilities
- Read, review and respond to customer claim emails
- Check claim details and update them in the system accurately
- Meet quality, turnaround time (TAT) and productivity targets
- Follow process guidelines and keep documentation correct
- Escalate complex cases to the right team
Eligibility
- Freshers: Graduates
- Experienced: Undergraduate dropouts with relevant work experience
- Excellent written and verbal communication in English (mandatory)
- Comfortable working in a back-office / email process