Job Summary

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Job Description: Use standard tools and processes effectively to manage Identity & Access Management for Portals & Applications.  Manage requests coming to the Functional Mailboxes by registering requests in our case management tool Service NOW  Solve Access Management requests such as Creation & Modification of users to different Portals & Applications adhering to the defined processes  Actively engage with peers, leads, Subject Matter Experts, to resolve any gaps.  Review & Follow-up on the status of active requests & ensure resolution of requests by having an ownership mindset  Accurate and timely reporting of progress, escalations and report status to the team leader.  Generate reports if necessary. Work experience: Minimum 1 to 3 years Education: Any Bachelor’s Degree Technical competencies:



 Experience in MS office is must  Experience in working with Identity & Access management processes and tools  Experience in working with Ticketing systems such as Service NOW Soft skills competencies:  Communication: Skilled  Customer Focus: Good  Quality of execution: Good  Result Orientation: Skilled  Ownership & personal drive: Good  Analytical problem solving: Good  Willingness to work in shifts  Ability to multi-task and perform while interacting with a variety of people and business units.

Key Responsibilities

Skill Requirements

Must Have Skill

ServiceNow,Identity Access Management

Positive to Have Skill

Other Requirements

📌 Senior Support Lead (India)
🏢 HCLTech
📍 India