About Klicpic

Klicpic is one of India’s most trusted names in themed maternity and newborn photography. With over 10 years of experience, presence in multiple cities, and a growing footprint abroad, we create unforgettable memories for families through professional, stylized photoshoots — both in our studios and at the client’s home.

We operate in a fast-growing niche at the intersection of emotion, creativity, and customer experience.

Job Summary:

We are looking for an experienced and proactive Senior Relationship Officer - (Customer Relation Management) to lead and optimize our customer relationship initiatives. The ideal candidate will play a pivotal role in enhancing customer experience, streamlining communication processes through the Klicpic app and related platforms. This role requires both strategic insight and hands-on execution to ensure smooth customer journeys and improved business outcomes.

Key Responsibilities:

- Customer Engagement:

Design and drive structured customer engagement touchpoints across the lifecycle to boost retention, satisfaction, and referrals.

- CRM Process Automation:

Identify and implement automation opportunities within the Klicpic app and customer service workflows to improve operational efficiency.

- Customer Communication Management:

Ensure timely and consistent customer updates via Klicpic app admin panel and integrated cloud telephony systems.

- Requirement Gathering & Process Design:

Establish efficient, scalable systems to capture and process customer requirements, ensuring accurate execution of photography services.

- Lead Qualification & Pipeline Development:

Oversee daily call/email operations to qualify leads and build a strong pipeline for the sales and photography teams.

- Referral & Loyalty Program Enhancement:





Leverage customer relationships to generate referrals and continuously optimize loyalty initiatives using CRM tools and digital solutions.

- Photoshoot Coordination & Feedback Management:

Manage scheduling of onsite photographers and gather structured feedback to improve shoot quality and customer satisfaction.

- Performance Review & Reporting:

Track and analyze the performance of CRM initiatives and customer data to provide actionable insights for business improvement.

Key Skills and Qualifications:

- 3–6 years of experience in CRM management, customer experience, or client servicing
- Proven experience with CRM tools (e.g., Zoho, HubSpot, Salesforce, or custom platforms)
- Strong analytical and communication skills
- Experience with cloud telephony and app-based customer platforms is a plus
- Ability to collaborate cross-functionally with operations, marketing, and tech teams
- Tech-savvy mindset with a passion for process improvement and automation
- Bachelor’s or Master’s degree in Business, Marketing, or a related field

Why Join Us?

- Be part of a growing brand transforming photography services through technology
- Work in a dynamic, cross-functional environment
- Opportunity to lead key CRM and automation initiatives
- Competitive compensation and growth path

Job Type: Full time

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:

- Cell phone reimbursement

Ability to commute/relocate:

- BTM Layout 1, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Education:

- Bachelor's (Required)

Experience:

- total work: 5 years (Required)
- Customer service: 5 years (Required)

Language:

- English (Required)
- Telugu (Preferred)
- Kannada (Preferred)

Work Location: In person

📌 Senior Relationship Officer - (Customer Relations Management) (BTM 1st Stage)
🏢 Klicpic
📍 BTM 1st Stage