Job Overview:

We are seeking an experienced Salon Manager with a strong background in the Salon, Hotel or Retail industry to lead daily salon operations and deliver exceptional guest experiences. The ideal candidate will bring hospitality-grade service standards, commercial acumen, and people leadership skills to drive operational excellence, revenue growth and brand consistency.

Key Responsibilities:

- Oversee day-to-day salon operations ensuring smooth, efficient service delivery.

- Implement and maintain hospitality-level service standards and SOPs.

- Ensure a premium guest experience from arrival to departure.

- Manage scheduling, service flow, and capacity utilization.

- Lead, train, and motivate stylists, therapists, and front-desk staff.

- Conduct onboarding, coaching, performance reviews, and skill development.

- Foster a positive, high-performance service culture.

- Ensure grooming, hygiene, and professional conduct standards.

- Build strong relationships with guests to drive loyalty and repeat visits.

- Handle guest feedback, complaints, and service recovery with professionalism.

- Implement loyalty programs, memberships, and personalized service initiatives.

- Monitor guest satisfaction scores and online reviews.

- Drive service and retail sales through upselling and cross-selling strategies.

- Achieve monthly and annual revenue, retail, and productivity targets.

- Monitor KPIs such as average ticket value, conversion, and rebooking rates.





- Collaborate with marketing teams on promotions and local activations.

- Manage inventory, ordering, stock control, and shrinkage.

- Ensure accurate cash handling, billing, and POS reconciliation.

- Maintain compliance with health, safety, and hygiene regulations.

- Coordinate with vendors and service partners.

- Ensure salon aesthetics, cleanliness, and visual merchandising meet brand standards.

- Align service delivery with brand positioning and guest expectations.

- Support new launches, campaigns, and brand initiatives.

- Guest satisfaction and repeat visit rates.

Qualifications & Experience:

- 5–10 years of experience in Salon, Hotel, Luxury Retail, or Premium Service environments.

- At least 2–3 years in a managerial or supervisory role.

- Strong understanding of customer service excellence and operations.

- Proven ability to lead teams and drive sales performance.

- Experience in salons, spas, wellness, or beauty services.

- Knowledge of POS systems and retail operations.

- Hospitality or retail management certification.

Why Join Rawls Group:

- Founder-led, rapid-scaling luxury brand ecosystem.

- Exposure to multiple industries under one group.

- High-ownership leadership role with long-term growth opportunity.

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Salon Manager (Faridabad)
🏢 Rawls Salon
📍 Faridabad