Note: Only candidates who apply through this job link will be considered for the role.
Operations Lead – E-Commerce & Order Fulfilment
APPLY LINK: https://hiredesk.backdropsource.app/apply/4189c356-a5dd-4854-aa1c-df22f809a2e6?src=Indeed

About BackdropSource
BackdropSource is a global e-commerce business serving customers across international markets. We deliver quality products and seamless customer experiences through efficient operations, strong coordination, and technology-driven processes.

Role Overview
We are looking for a proactive, detail-oriented Operations Lead to own our post-sales operations. Once the Sales Team confirms an order, you will take charge of execution: order review, invoice verification, processing, shipping coordination, tracking, and delivery. You will work closely with Sales, Finance, Procurement, Warehouse, Logistics, and Customer Support.

Key Responsibilities

- Oversee the post-sales workflow from order confirmation to final delivery, and resolve bottlenecks before they cause delays
- Review order details, specifications, quantities, pricing, and delivery commitments
- Verify and approve customer and purchase invoices against sales orders, quotations, and agreed pricing, coordinating with Finance and Sales on discrepancies
- Manage shipping and dispatch with couriers, freight forwarders, and logistics vendors; track shipments and resolve delayed, lost, damaged, or returned orders
- Follow up with suppliers and vendors on availability, production timelines, quality, and dispatch schedules
- Act as the primary coordination point between teams for post-sales activities
- Create SOPs for order processing, invoice approvals, shipping, and logistics
- Identify inefficiencies and introduce improvements,



using automation and AI-driven tools where applicable
- Lead and develop the operations team, setting targets and building a culture of accountability and accuracy
- Prepare MIS reports and dashboards, track KPIs, and share performance updates with management

Key Performance Indicators

- Invoice verification accuracy and turnaround time
- Order processing turnaround time
- On-time shipment and delivery percentage
- Reduction in order and documentation errors
- Shipping cost optimisation
- Issue resolution time
- Vendor and logistics partner performance
- SOP adherence and team productivity

Required Qualifications

- Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, Logistics, or a related field
- Experience in operations, order management, logistics, supply chain, or e-commerce operations, including post-sales and order fulfilment
- Good understanding of invoicing, billing verification, shipping documentation, and logistics coordination
- Experience coordinating with multiple internal teams and external vendors
- Robust leadership, team management, and decision-making skills
- Excellent organisational, analytical, and problem-solving skills
- Proficiency in MS Excel, Google Sheets, and operational management tools
- Strong communication and stakeholder management skills

Preferred Experience

- International e-commerce operations, cross-border logistics, and global order fulfilment
- Familiarity with Shopify and other e-commerce management systems
- Experience with international invoices, shipping documentation, and logistics vendors
- Knowledge of workflow automation and AI-powered productivity tools

Pay: ₹50,000.00 - ₹100,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Operation Lead (Coimbatore)
🏢 Backdropsource
📍 Coimbatore