About the Role

We are looking for a Customer Support Executive with 3–4 years of experience in the Consumer Electronics industry to deliver a high-quality, premium customer support experience. The ideal candidate understands consumer tech products and can confidently manage customer interactions across multiple touchpoints.

Key Responsibilities

- Handle customer queries related to consumer electronics products such as smartphones, tablets, wearables, or similar devices
- Provide accurate information on product usage, features, troubleshooting, and warranty/service processes
- Manage post-sales support, including service requests, complaints, and escalations
- Ensure timely resolution of customer issues while maintaining high satisfaction levels
- Coordinate with internal teams (service, operations, logistics, product) for issue resolution
- Maintain clear and professional communication across calls, emails, and support systems
- Document interactions and update customer records accurately

Requirements





- 3–5 years of experience in customer care/support within a Consumer Electronics brand
- Strong verbal and written communication skills
- Excellent problem-solving and conflict-resolution abilities
- Hands-on experience handling product-related queries and service issues
- Customer-first attitude with strong attention to detail
- Ability to work in a fast-paced, tech-driven workplace

Preferred Skills

- Experience working with CRM or ticketing tools
- Familiarity with service center operations and escalation handling
- Ability to handle high-volume customer interactions without compromising quality

Why Join Us

- Opportunity to work with a growing consumer tech brand
- Be part of a team focused on delivering premium customer experiences
- Dynamic work environment with learning and growth opportunities

Work Location: In person

Pay: ₹40,000.00 - ₹45,000.00 per month

Work Location: In person

📌 Customer Support Associate (Bengaluru)
🏢 Navabrava Technologies
📍 Bengaluru