About Creme Castle

Creme Castle is a fast-growing dessert brand focused on delivering consistent product quality and customer experiences across its expanding store network. We are looking for a hands-on L&D; Trainer to build frontline capability and ensure teams are trained to deliver operational excellence at every location.

Role Overview

The Role will be responsible for designing and delivering practical training programs for store teams, kitchen staff, and frontline managers. The role will focus on onboarding, SOP training, customer service, product knowledge, food safety, and operational readiness.

The ideal candidate is comfortable working on the ground, conducting training across multiple locations, and ensuring that learning translates into measurable improvements in performance.

Key Responsibilities:

Training Delivery & Frontline Capability

- Conduct onboarding and induction programs for current store employees.
- Deliver classroom, on-the-job, and refresher training for frontline teams.
- Train employees on operational SOPs, product knowledge, customer service, hygiene, and food safety.
- Conduct role-specific training for store managers, shift leads, and frontline employees.
- Support training and readiness of teams for new store launches.

Training Content & SOP Implementation

- Develop and update training materials, presentations, checklists, and job aids.
- Convert operational SOPs into simple, practical learning modules.
- Work closely with Operations, Quality, and central teams to ensure training content is accurate and relevant.
- Maintain a structured training calendar and ensure timely execution.

Training Effectiveness & Evaluation

- Conduct assessments, demonstrations, and on-the-job evaluations to validate learning.
- Track training completion, assessment scores, and employee readiness.
- Identify capability gaps through store visits, audits,



customer feedback, and operational performance.
- Recommend refresher training and corrective learning interventions where required.
- Measure training impact through relevant operational metrics such as order accuracy, customer complaints, SOP compliance, and audit scores.

Store Visits & Operational Collaboration

- Conduct regular visits to stores to observe execution and identify training needs.
- Partner with Store Operations Managers and Store Managers to improve team capability.
- Support performance improvement plans for stores or teams with recurring operational gaps.
- Ensure training records and employee certifications are maintained.

Key Performance Indicators

- Training completion and attendance rates
- New-joiner training and readiness completion
- Assessment and certification scores
- SOP adherence and audit performance
- Reduction in recurring operational errors and customer complaints
- Improvement in relevant store performance metrics
- Effectiveness of refresher and corrective training

Candidate Profile

- 3–6 years of experience in Learning & Development or frontline training.
- Experience in F&B;, QSR, cloud kitchens, retail, hospitality, or other high-volume service environments preferred.
- Strong facilitation, communication, and presentation skills.
- Ability to train diverse frontline teams in a simple, engaging, and practical manner.
- Comfortable with frequent store visits and on-the-job training.
- Good documentation and basic MS Excel/Google Sheets skills.
- Strong execution orientation and ability to work in a fast-paced environment.

Ideal Candidate

A practical, field-oriented trainer who understands frontline operations, can simplify SOPs into easy-to-follow practices, and ensures employees are not just trained but confident and capable of performing their roles consistently.

Application Note: The role requires regular travel across stores.

📌 Deputy Manager/Manager - Learning & Development (Noida)
🏢 Creme castle
📍 Noida