Job Description – EUC Hands & Fleet Support Engineer (L1/L2)
Location: Goregaon, Mumbai (Client Site)
Experience Level: Intermediate (L1/L2)
Key Responsibilities & Skills:
- Support EUC, desktop services, and end-user IT infrastructure.
- Basic knowledge of networking concepts, including MPLS, VPN, Firewalls, DNS, and DHCP.
- Knowledge of Citrix Workspace and VDI platforms.
- Understanding of Offshore Delivery Center (ODC) operations and end-to-end lifecycle management.
- Handle ITSM processes, including Incident, Change, and Problem Management.
- Troubleshoot desktop, connectivity, and infrastructure-related issues.
- CCNA certification is preferred.