Company Description Decathlon is a global multi-sport, multi-specialist company dedicated to making the benefits of sport affordable, inclusive, and accessible to everyone. Since 1976, Decathlon has grown to over 103,000 teammates across more than 80 territories, designing products and experiences for all levels, from beginners to elite athletes. The company focuses on innovation, sustainability, and circular models such as repair and resale to extend product life and promote responsible consumption. Decathlon's culture is shaped by shared values of Vitality, Generosity, Responsibility, and Authenticity, and by the belief that sport belongs to everyone. Team members are encouraged to help communities discover and enjoy their own way into sport.

Role Description As an Omni Sports Advisor at Decathlon, you will support customers across multiple sports categories by offering knowledgeable, helpful, and engaging advice that matches their individual needs and activity levels. In this full-time, on-site role based in Gurugram, you will welcome customers, understand their goals, recommend suitable products, and assist with fittings, demos, and basic product setup. You will contribute to merchandising and store presentation by organizing shelves, ensuring stock availability, and maintaining a clean, safe, and engaging shopping setting. You will also process sales and returns at the checkout, handle online order pickups,



and support omni-channel services that connect in-store and digital experiences. Collaboration with teammates to meet store targets, participate in local sports events, and share feedback on products and services is an important part of the role.

Qualifications

- Strong customer service, interpersonal, and communication skills, with the ability to actively listen, understand needs, and offer clear product guidance.
- Passion for sport and physical activity, with practical experience in one or more sports and enthusiasm for helping others discover and enjoy sport.
- Basic retail operations skills, including sales handling, cash management, stock replenishment, visual merchandising, and attention to store safety and cleanliness.
- Ability to use digital tools and omni-channel services (e.g., store systems, mobile apps, online orders) to deliver a seamless customer experience.
- Comfort working in a dynamic, team-based environment, with flexibility to work shifts, weekends, and holidays as required.
- Problem-solving mindset and ability to stay calm under pressure, handle multiple customer requests, and resolve concerns constructively.
- Minimum high school diploma; a degree in sports management, business, or related fields is an advantage.
- Prior experience in retail, customer-facing roles, or sports coaching is beneficial but not mandatory.

📌 Omni Sports advisor (Gurugram)
🏢 Decathlon
📍 Gurugram