Our client is a rapid-growing fintech company offering services such as Domestic Money Transfer (DMT), AEPS, Bill Payments, POS Machines, CMS, and other digital financial solutions. We are looking for a confident and customer focused Telecaller to support our operations team and ensure smooth communication with customers and partners.
Key Responsibilities
Calling & Customer Communication
∙Make calls to customers, retailers, and channel partners
∙Explain company products like DMT, AEPS, Bill Payments, POS, etc.
∙Follow up on pending documents, KYC, and operational requirements
Operational Support
∙Coordinate with the operations team for onboarding and updates
∙Collect and update customer/partner information in the system
Issue Resolution
∙Identify customer concerns and escalate when required
∙Ensure proper follow-up until resolution
Reporting
∙Maintain daily call records, feedback, and follow-ups
∙Share updates and insights with the operations team
Requirements
Experience
∙6 months to 2 years in telecalling / customer service / telesales
∙Fintech or banking experience is a plus
Education
∙Preferred: Graduate
Skills
∙Good communication skills in Hindi (basic English is a plus)
∙Confident and customer-friendly approach
∙Strong follow-up and coordination skills
∙Basic knowledge of fintech services (preferred)
Why Join Us
∙Work with a growing fintech company
∙Learning and career growth opportunities
∙Supportive team environment
∙Incentive
📌 Telecaller (Delhi)
🏢 AKMV Consultants
📍 Delhi
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