Title: Associate Shift Timings: APAC/Europe/US Job Summary: An Associate is responsible for the processing of transactions, events or data processing within a functional team. An Associate will be a Subject Matter Expert (SME) interacting and guiding the team in delivering what is expected by the client and within the defined guidelines. Responsibilities / Tasks
• Responsible for guiding the team in executing the day-to-day tasks within the defined guidelines.
• Interacting with the analysts to ensure the process and procedure is followed.
• Providing training to the new joiners to ensure they are on the job asap.
• Interacting and educating various business stakeholders as and when required on the process and procedure followed by the team.
• Responsible for ensuring timely, complete and accurate processing of transactions (including performing all relevant controls) within own area of responsibility
• Applies all internal and external policies/guidelines and requirements of the regulators and to agreed SLAs, KRIs and/or KPIs and quality measures
• Where appropriate, builds and maintains relationships with front office clients to provide a point of contact within the GBS functional team for time critical, complex or regulated tasks in particular
• Provides input, as appropriate, to product / function development to ensure a superior offering in the face of changing client needs and market trends
• Ensures the escalation of operational,
regulatory and other risks to line manager and functional leads as appropriate; contributes to the development and implementation of mitigation or control solutions
• Works effectively within own team, providing support and guidance to colleagues to create and foster an environment of continuous improvement Experience / Exposure
• Relevant experience in one or more specific technical areas, reconciliations experience will be an added advantage.
• Product and system knowledge in the product line
• Basic analytical skills, adaptable regarding production problem solving
• Excellent communication skills, fluent in English and local language (written/verbal) as appropriate
• Ability to work in virtual teams and in matrix organizations
• Excellent team worker, able to work in virtual global teams and a matrix organization
• Ability to work in fast paced environment, keep pace with technical innovation and maintain a broad understanding of the GBS offering
• Open minded, able to share information, transfer knowledge and expertise to team members Education / Certification
• Bachelor Degree from an accredited college or university (or equivalent)
• Good command over English language both written & spoken
• Needs to be a self-driven with significant ability to undertake initiatives. Strong interpersonal / negotiations skills are required. Equality Statement: Smartstream is an equal opportunities employer. We are committed to promoting equality of opportunity and following practices which are free from unfair and unlawful discrimination.