Overview About Business Unit: The Campaign team is the end-to-end expert in orchestrating and activating personalized customer and prospect connection journeys, anytime and anywhere. We pride ourselves on our expertise in campaign management across the entire lifecycle – from planning and implementation to activation and performance tracking, across any channel, whether owned or paid, offsite or onsite. Our team comprises experts skilled in a variety of platforms, including PeopleCloud Media, PeopleCloud Messaging, Adobe, Unica, Salesforce, and more. Role Purpose: Lead end-to-end Campaign and MarTech delivery across complex client portfolios, with accountability for delivery outcomes, client relationships, governance, operational performance, people leadership, risk management and continuous improvement. The role will operate across globally distributed onshore and offshore teams and position the delivery organization as a strategic partner to clients and stakeholders. Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice. Responsibilities
• Delivery Accountability: Own delivery across scope, schedule, quality, service levels and operational outcomes; ensure clear accountability and predictable execution across the portfolio.
• Client & Stakeholder Leadership: Build trusted relationships with senior client, marketing, technology and operations partners; lead governance, expectation management and executive issues.
• Governance & PMO: Establish effective SteerCo, program and operational governance; maintain visibility of milestones, dependencies, RAID items, Key Performance Indicators, SLAs and corrective actions.
• People Management: Lead, coach and develop geographically distributed teams; strengthen leadership capacity, workforce planning, succession and capability development.
• Operational Performance: Use Key Performance Indicators, SLAs and delivery metrics to improve quality, productivity, predictability, resilience and cost effectiveness.
• Strategy & Improvement: Drive automation, standardization, modernization and process optimization across Campaign and MarTech delivery.
• Risk & Quality: Embed proactive risk, compliance and quality controls; drive root-cause analysis and preventive action for recurring issues.
• Incident Management: Provide senior leadership during critical incidents and client escalations; ensure timely resolution, clear communication and post-incident improvement.
• Communication & Engagement: Translate complex delivery and technology topics into concise, business-focused executive communication.
• Operational Leadership:



Build scalable operating models across campaign operations, MarTech engineering, platform, QA and PMO teams. Qualifications Required Experience &

Qualifications:
• 17+ years of professional experience across technology delivery, Campaign Management, MarTech, digital marketing operations or related areas.
• Proven leadership of complex programs and large, multidisciplinary teams in an onshore-offshore or global delivery model.
• Strong background in Campaign or MarTech delivery, including accountability for governance, operational performance, risk, quality and stakeholder outcomes.
• Demonstrated experience managing senior clients, executive partners, critical incidents and delivery escalations.
• Ability to build leadership depth, develop talent and create a culture of accountability, collaboration and continuous improvement.
• Strong critical thinking, commercial awareness, decision-making, communication and influencing skills. Preferred

Experience:
• Experience working in or closely partnering with a Global Capability Center (GCC).
• Exposure to enterprise MarTech platforms such as Adobe Experience Cloud / Adobe Campaign, Salesforce Marketing Cloud, Braze, Iterable or comparable platforms.
• Knowledge of campaign orchestration, customer journeys, personalization, marketing automation, data integration and production operations.
• Experience driving automation, AI-enabled transformation, platform modernization or operational process optimization. Leadership Competencies:
• Enterprise delivery ownership
• Strategic and operational leadership
• People development and succession planning
• Decision-making under pressure
• Executive presence and client partnership
• Governance, risk and quality management
• Transformation and continuous improvement
• Clear and influential communication Success Measures:
• Predictable, transparent delivery with improved quality, service levels and stakeholder confidence.
• Robust executive client relationships and effective governance across the portfolio.
• A scalable onshore-offshore operating model with clear ownership and leadership depth.
• Measurable improvement in operational performance,



risk reduction and incident prevention.
• Continued strengthening of Campaign and MarTech capabilities through modernization, automation and talent development Additional Information Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world. Our pillars aren't just words. They're how we show up every day.
• People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
• Collaboration: We work together, support one another, and collectively achieve goals.
• Growth: There are endless opportunities for growth through learning, development and career advancement.
• Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.
• Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively. Our values guide us to create value for our clients, our people and consumers.
• Act with integrity
• Work together to win together
• Innovate with purpose
• Respect all voices
• Empower with accountability These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose. Epsilon is an Equal Opportunity Employer. Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.

📌 Senior Director Technology Delivery (Bengaluru)
🏢 Publicis Groupe Holdings
📍 Bengaluru