Company Description Sudlows is a multi-award-winning specialist in Critical Infrastructures, Enterprise Services, and Facilities Management, delivering technical services for advanced data centre, connectivity, fibre, electrical, mechanical, and building projects. The company designs and delivers high-performance data centres and unified business infrastructures that support future-ready, resilient environments. Its Mechanical and Building Services Division provides sustainable solutions for complex mechanical and construction requirements, integrating seamlessly with core data centre offerings. Sudlows serves clients across sectors such as healthcare, education, government, web hosting, and manufacturing, including organizations like United Utilities, The Co-operative Group, Zen Internet, and the University of Manchester. Team members benefit from exposure to diverse, high-impact projects and a culture focused on technical excellence and practical problem-solving.
Role Description The Datacenter Operations Manager is a full-time, on-site role based in Mumbai, responsible for overseeing the day-to-day operations of one or more data centres. This role includes managing uptime, capacity, and performance of critical infrastructure, coordinating with facilities, IT, and networking teams to ensure reliable service delivery. The manager will lead incident response, change management, and maintenance activities, ensuring compliance with safety, security, and operational standards. Responsibilities also include supervising vendor and contractor activities, monitoring environmental and power systems, and maintaining documentation and operational procedures.



The role involves mentoring operations staff, reporting on key performance metrics, and supporting continuous improvement initiatives aligned with Sudlows service and quality commitments.
Qualifications

- Experience managing data centre operations, including power, cooling, and physical infrastructure, with a strong focus on uptime and reliability.
- Knowledge of networking, server, and storage environments, and ability to coordinate effectively with technical teams and external vendors.
- Proficiency in incident, change, and problem management processes, including root cause analysis and implementation of corrective actions.
- Familiarity with health, safety, and security standards in mission-critical facilities, and experience enforcing related policies and procedures.
- Strong leadership capabilities, including team supervision, workload planning, and performance coaching in a 24/7 operational setting.
- Effective communication and stakeholder management skills, with the ability to present operational status and risks to technical and non-technical audiences.
- Ability to use monitoring, ticketing, and documentation tools to track performance, issues, and maintenance activities.
- Bachelor's degree in Engineering, Information Technology, or a related field; relevant data centre or infrastructure certifications (e.g., CDCP, CDCS, ITIL) are an advantage.
- Experience working in or with critical infrastructure environments such as telecom, cloud, financial services, or large enterprise data centres is beneficial.
- Capacity to work on-site in Mumbai and support occasional extended or off-hours

📌 Datacenter Operations Manager (Mumbai)
🏢 Sudlows
📍 Mumbai