Job description
Hiring: Team Leader International Voice Process
Location:
Noida
Experience:
4 to 7 Years Process: International Voice / Customer Support Interested candidates can share their updated resume at:
[email protected] Required
Skills:
• 7 years of experience in BPO/Customer Service.
• Strong experience in International Voice Process.
• Prior Team Leader/Team Handling experience.
• Excellent English communication skills.
• Solid leadership and people-management skills.
• Good understanding of contact-center KPIs.
• Comfortable with rotational/night shifts, if required.
Key Responsibilities
• Lead and manage a team of customer service executives.
• Monitor CSAT, Quality, AHT, SLA, productivity and adherence.
• Conduct coaching, feedback and performance reviews.
• Handle customer escalations and ensure timely resolution.
• Manage attendance, roster and day-to-day operations.
• Drive team performance and ensure achievement of process targets.
📌 Team Lead (Noida)
🏢 HCLTech
📍 Noida