We are looking for an experienced Senior ServiceNow Developer with 7+ years of hands-on experience in ServiceNow development, ITSM implementation, integrations, and modern UI development. The ideal candidate should have robust expertise across ServiceNow ITSM modules, advanced JavaScript, Flow Designer, Service Catalog, REST/SOAP integrations, and modern ServiceNow interfaces such as UI Builder, Service Operations Workspace, and Employee Center. The candidate will be responsible for developing scalable ServiceNow solutions, implementing complex workflows, building integrations, and delivering modern user experiences while following development best practices and coding standards. This role also involves mentoring junior developers, conducting code reviews, and collaborating with technical and business stakeholders.

Key Responsibilities
1. ServiceNow ITSM Development
• Develop and implement scalable solutions across ServiceNow ITSM modules, including:
• Incident Management
• Problem Management
• Change Management
• Request Management
• Knowledge Management
• Customize and enhance ServiceNow applications based on business requirements.
• Develop and maintain advanced scripts and platform configurations.
• Ensure performance, scalability, and reliability of ServiceNow solutions. 2. Workflow & Service Catalog Development
• Build complex workflows, subflows, and custom actions using Flow Designer.
• Configure and maintain Service Catalog items, Order Guides, and Record Producers.
• Develop and manage multi-level approval workflows.
• Automate business processes using ServiceNow workflow capabilities. 3. Integration Development
• Develop and maintain REST and SOAP integrations.
• Build and configure Scripted REST APIs.




• Implement and manage IntegrationHub Spokes.
• Work with OAuth 2.0 authentication and MID Servers.
• Handle JSON and XML data formats.
• Troubleshoot integration issues and ensure seamless data exchange between ServiceNow and external systems. 4. Modern UI & Workspace Development
• Configure and customize Service Operations Workspace (SOW).
• Develop and configure Configurable Workspaces using UI Builder.
• Build responsive widgets for Service Portal and Employee Center.
• Enhance user experience through modern ServiceNow UI components.
• Ensure responsive and user-friendly interfaces. 5. Advanced Scripting & Technical Development
• Develop advanced scripts using JavaScript and ServiceNow scripting frameworks.
• Work with Glide APIs, GlideRecordSecure, and other ServiceNow APIs.
• Implement custom business logic and platform automation.
• Optimize scripts and ensure secure, maintainable development practices. 6. Technical Leadership & Code Quality
• Follow ServiceNow development standards and best practices.
• Conduct peer code reviews and ensure code quality.
• Prepare technical design documents and development documentation.
• Mentor and guide junior developers.
• Collaborate with stakeholders to understand requirements and deliver effective technical solutions. Required Skills & Experience
• 7+ years of hands-on experience in ServiceNow development.




• Strong experience in ServiceNow ITSM implementation and customization.
• Advanced proficiency in JavaScript and ServiceNow scripting.
• Hands-on experience with Incident, Problem, Change, Request, and Knowledge Management modules.
• Strong experience with Flow Designer, Subflows, and Custom Actions.
• Experience configuring Service Catalog items, Order Guides, Record Producers, and approval workflows.
• Strong expertise in REST/SOAP integrations and Scripted REST APIs.
• Experience with IntegrationHub Spokes, OAuth 2.0, and MID Servers.
• Hands-on experience with Service Operations Workspace and Configurable Workspaces.
• Experience with UI Builder, Service Portal, and Employee Center.
• Strong understanding of Glide APIs, GlideRecordSecure, JSON, and XML.
• Ability to conduct code reviews, prepare technical documentation, and mentor junior developers. Mandatory Certification
• ServiceNow Certified System Administrator (CSA) – Mandatory. Key Competencies
• ServiceNow ITSM Development
• Incident, Problem & Change Management
• Flow Designer & Workflow Automation
• Service Catalog & Approval Workflows
• REST/SOAP API Integrations
• Integration Hub & MID Server
• Advanced JavaScript & Glide APIs
• Service Operations Workspace (SOW)
• UI Builder & Configurable Workspaces
• Service Portal & Employee Center
• Technical Documentation & Code Reviews
• Team Mentoring & Collaboration Important: Candidates must have strong hands-on ServiceNow development experience and a valid CSA certification. Candidates with expertise in ITSM, integrations, and modern ServiceNow UI development will be preferred.

📌 Senior ServiceNow Developer – ITSM, Integrations (Gurugram)
🏢 Cibronix Software
📍 Gurugram