Position: Customer Support Executive – Automobile

Location:
Gurgaon

Experience:
3–5 Years

Education:
Graduate (B.
Tech / Engineering Diploma preferred) Industry: Automobile preferred

Key Responsibilities
• Handle customer complaints and ensure timely resolution within defined TAT.
• Coordinate with dealers, regional teams, call centres, and internal departments.
• Manage customer escalations and ensure effective closure.
• Conduct dealer reviews and support CRM improvement initiatives.
• Identify recurring customer issues and work on process improvements.
• Coordinate with Quality, Parts, Sales Support, and Marketing teams.
• Support dealer training and customer satisfaction initiatives. Required

Skills:
• Valuable communication skills in English and Hindi.
• Basic automobile technical knowledge.
• Proficiency in MS Excel and PowerPoint.
• Strong customer-handling and problem-solving skills.
• Ability to manage complaints, escalations, and dealer coordination.
• Customer-centric approach and good time management.

📌 Customer Support Executive – Automobile (Gurugram)
🏢 EduRun Group
📍 Gurugram