Company Description Medcity International Academy (MIA) is a leading skilled training and coaching institution headquartered in Kannur, Kerala, with multiple centers across Kerala and Karnataka. The academy is recognized for its strong expertise in English language proficiency and professional assessment test training, supporting international exam success and global employability. MIA offers high-impact preparatory programs for major language tests and healthcare licensing exams, supported by experienced trainers certified by renowned global bodies. With advanced digital tools, personalized coaching, language labs, mock examinations, and an app-based learning environment, the academy serves both online and classroom learners. Its mission is to expand global opportunities for learners across healthcare, IT, engineering, hospitality, aviation, tourism, and communications through targeted, quality education. Role Description The Customer Relations Officer is a part-time, in office role based at the Medcity International Academy center in Kochi. This role involves guiding prospective and current learners through course options, admission procedures, and academy services while maintaining a professional, welcoming environment. The individual will handle inquiries in person, via phone, email, and digital channels, ensure timely follow-up, and support learners throughout their training journey to enhance overall satisfaction. Daily tasks include coordinating with academic and administrative teams,



managing learner feedback, resolving concerns, and maintaining accurate records of interactions and enrollments. The Customer Relations Officer will also contribute to outreach activities, assist during events or orientations, and promote a positive brand image for the academy. Qualifications
• Candidates should possess strong interpersonal skills and the ability to build positive, professional relationships with learners and stakeholders.
• Candidates should possess customer satisfaction and client relations skills to manage expectations, handle feedback, and ensure a high-quality service experience.
• Candidates should possess analytical skills to understand learner needs, interpret feedback, and support data-driven improvements in customer service.
• Candidates should possess customer support skills, including responding to inquiries, resolving issues promptly, and maintaining clear communication across channels.
• Relevant experience in front-office, counseling, customer service, or education services is beneficial.
• Strong spoken and written communication skills in English; additional regional language proficiency is an advantage.
• Ability to work on-site in Kochi, manage multiple tasks, and use basic computer and CRM tools effectively.
• Diploma or bachelor’s degree in any discipline, preferably in business, communications, or related fields.

📌 Customer Relations Officer (Kochi)
🏢 Medcity International Academy
📍 Kochi