Industry: Automotive – Multi-Brand Car Service

Experience:
10+ Years Qualification: B.
E./B.
Tech or Diploma in Automobile / Mechanical Engineering

Location:
As per TKS requirement Role Overview: We are looking for an experienced Service Head / Senior Service Manager to lead end-to-end operations of a multi-brand car service business, drive business growth, enhance workshop efficiency, ensure consistent delivery of high-quality B2B service solutions, and exceed customer expectations. The role requires strategic oversight of spare parts procurement, adherence to SLAs, and continuous improvement of operational processes across service centers.

Key Responsibilities
• Lead end-to-end multi-brand car service operations, including workshop, field service, and customer experience functions.
• Drive business growth and profitability through optimized spare parts procurement, efficient inventory management, and improved workshop efficiency.
• Manage both B2B and B2C service business, including corporate tie-ups, insurance partnerships, fleet clients, and retail customers.
• Oversee large service teams (workshop managers, service advisors, technicians) and ensure high performance, training, and engagement.
• Maintain and exceed SLAs for service turnaround time, first-time fix rate, customer satisfaction (CSAT), and complaint resolution.
• Implement and enforce standardized operational procedures and digital tools to enhance transparency, productivity, and service quality.
• Develop and execute strategies for revenue growth through upselling, cross-selling, service contracts, and loyalty programs.
• Manage vendor relationships, spare parts procurement, and logistics to ensure parts availability and cost efficiency.
• Monitor and analyze key performance indicators (KPIs) including productivity,



utilization, rework, margin, and customer retention.
• Collaborate with regional and corporate leadership to align service delivery with brand standards and expansion goals.
• Ensure compliance with safety, environmental, and quality standards across all service locations. Mandatory Requirements
• Proven experience (10–15 years) in multi-brand automotive service operations, preferably with organized service networks.
• Strong background in managing large teams, multiple workshop locations, and end-to-end service delivery.
• Deep understanding of workshop efficiency levers, spare parts procurement, and SLA management in high-volume service environments.
• Experience in B2B service delivery — including fleet accounts, corporate tie-ups, and insurance partnerships.
• Robust analytical skills with ability to interpret operational and financial KPIs to drive decisions.
• Proficiency in service management systems, CRM tools, and digital service platforms is a plus. Preferred Profile: Candidates currently working as Service Head, Regional Service Manager, Senior Service Manager, City Head, or Operations Head in multi-brand automotive service companies, especially those with exposure to scalable service models and digital transformation initiatives. Benefits & Perks: upto 20LPA + other benefits #ServiceHead #SeniorServiceManager #ServiceManager #AutomotiveService #MultiBrandCarService #MultiBrandAutomotive #WorkshopManagement #ServiceOperations #AutomotiveOperations #RegionalServiceManager #CityHead #OperationsHead #AfterSalesService #B2BService #B2COperations #CustomerExperience #GarageManagement #VendorManagement #AutomotiveIndustry #ServiceDelivery #RevenueGrowth #TeamManagement #GoMechanic #MyTVS #Automovill #Pitstop

Skills:
servicenow,operations,after sales service,automotive,b2b,service delivery

📌 Service Head (Bengaluru)
🏢 REGUL SOLUTIONS
📍 Bengaluru