JOB DESCRIPTION
Sales Operations Executive EV Chargers Division
· Sales Operations – Order-to-Cash Position Details
Experience:
3 – 6 Years Division: EV Chargers Division Function: Sales Operations – Order-to-Cash Reports To: Sales Head Role Overview The Sales Operations Executive will be embedded within the EV Chargers business team, acting as the key link between Sales, customers and Finance across the order-to-cash cycle. The role owns the commercial health of customer accounts after the sale — from invoice tracking and customer engagement through to timely revenue realisation — and provides regular business insights on customer accounts and cash flow to the central Finance team.
Key Responsibilities
• Own the post-sale order-to-cash cycle for EV Chargers customers; track billing status, invoices and account balances to ensure revenue is realised on time.
• Build strong customer relationships through regular calls, emails and site visits, driving timely payment closure within agreed commercial terms.
• Reconcile customer receipts against bank statements and match them to open invoices, keeping customer accounts accurate in the system.
• Prepare and share sales operations MIS and dashboards — account ageing, payment status and customer-wise outstanding — with the central Finance team.
• Partner with Sales and Finance teams to resolve billing queries, credit notes and commercial deductions, ensuring a smooth customer experience.
• Flag at-risk customer accounts early to the central team, with complete documentation and recommended next steps.
• Maintain accurate records of customer transactions, communications and payment commitments in SAP. Required Skills & Qualifications
• 3–6 years of hands-on experience in sales operations, order-to-cash, accounts receivable or commercial operations, preferably in a B2B environment.
• Proficiency in SAP – specifically the AR module, posting of incoming payments, and related transaction processing.
• Robust customer-facing communication and negotiation skills; confident handling commercial discussions directly with clients.
• Solid understanding of invoicing, credit terms, deductions, and bank reconciliation.
• Ability to build and present accurate, timely MIS reports and data-driven insights.
• Graduate / B.
Com / MBA (Finance or Sales & Marketing) preferred. Knowledge of GST invoicing and TDS deductions is a must. Preferred Attributes
• Result-oriented
• Detail-oriented
• Self-driven with strong follow-through
• Collaborative, cross-functional team player
• EV / infrastructure sector experience (preferred)