Head of Engineering (Service Enablement Platforms) Woolworths Group India is partnering exclusively with Zinnov Group to recruit for this position.

About the role
The Head of Engineering is a senior technology leadership role accountable for the technical excellence, architecture execution, software delivery, and operational reliability across all Service Enablement, Observability, Applied AI, and Decision Intelligence platforms. This role unites disparate engineering functions into a modern, disciplined engineering powerhouse. Accountable for everything built, configured, integrated, and deployed across ServiceNow, Dynatrace, Splunk, PagerDuty, GCP BigQuery/Vertex AI, and enterprise agentic decision workflows, the role establishes rigorous DevSecOps practices, Automated Test Frameworks (ATF), CI/CD pipelines, and Service Management as Code (SMaC).
Partnering closely with the Head of Service Enablement Platforms and the Head of Applied AI & Decision Intelligence, the Head of Engineering translates strategic capability roadmaps and architectural designs into high-velocity sprint execution across onshore and Woolworths India (GCC) delivery squads, driving rapid automation, zero-downtime platform upgrades, and world-class engineering craftsmanship. What you’ll experience
• We champion modern, sustainable ways of working, featuring structured hybrid models, flexible hours, and family-friendly policies designed to support work-life harmony.
• We are committed to fostering an inclusive, equitable environment where diverse perspectives are celebrated, psychological safety is actively cultivated, and every voice is heard.
• Access senior executive sponsorship, continuous leadership coaching, and clear pathways for ongoing skilled advancement.
• Enjoy competitive performance bonuses, 20 days annual leave, comprehensive healthcare coverage for you and your dependants, and bespoke adjustment support throughout the hiring process.

Key Responsibilities
Software Engineering & Technical Delivery Excellence
• Lead all development, configuration, integration, and automated testing across ServiceNow (ITSM, ITOM, CMDB, HAM/SAM), Observability (Dynatrace, Splunk), Incident Routing (PagerDuty), and Applied AI pipelines.
• Own technical backlog execution, ensuring engineering squads deliver features with high velocity, precision, and adherence to acceptance criteria defined by Platform Managers and Product Owners.
• Institute DORA engineering metrics (Deployment Frequency, Lead Time for Changes, Change Failure Rate, Time to Restore Service) to benchmark and elevate engineering throughput. Applied AI & Decision Intelligence Engineering Execution
• Enable and scale local engineering delivery across the three capability pillars (Intelligence Engineering, Decision Intelligence, Applied AI). Translate the strategic direction established by the Head of Applied AI & Decision Intelligence (dotted line) into operational local execution.
• Lead local teams building high-velocity data pipelines (GCP BigQuery, Dataflow), dbt/Dataform semantic models, agentic workflows, and decision microservices integrated with ServiceNow and Observability stacks.
• Enforce enterprise code quality, CI/CD release gates, AgentOps telemetry,



golden evaluation suites, and safety/security guardrails across all local builds. Service Management as Code (SMaC) & DevSecOps
• Shift ITIL and platform compliance left by delivering "Service Management as Code" (SMaC) pipelines, allowing developers across Group Technology to declare service topology, alert policies, and metadata via code.
• Build, maintain, and govern standardized RESTful/GraphQL APIs, webhooks, and Integration Hub spokes connecting core platforms to enterprise CI/CD pipelines (GitHub Actions, Jenkins, Terraform).
• Embed automated security scanning, code quality analysers, and dependency checking directly into the platform release lifecycle. Automated Testing & Frictionless Platform Upgrades
• Own platform health, code upgradeability, and release engineering across all environments.
• Drive aggressive adoption and expansion of the Automated Test Framework (ATF), establishing continuous regression testing to validate platform integrity.
• Accountable for seamless, zero-incident bi-annual family release upgrades and monthly security patching across all ServiceNow instances, telemetry collectors, and AI runtime environments. Platform Reliability, SRE & Operations Engineering
• Partner with the CMDB/CSDM and Platform teams to build robust Site Reliability Engineering (SRE) practices, automated health monitors, and synthetic tests for core enablement platforms.
• Manage operational engineering squads dedicated to platform performance tuning, index optimization, agent collector health, and database hygiene.
• Provide Tier-3/Tier-4 engineering escalation support for platform-related major incidents, ensuring rapid root-cause remediation and long-term bug fixes. Global Capability Hub Engineering Stewardship
• Directly line-manage, inspire, and grow an elite global engineering team across Sydney and the Woolworths India (GCC) Capability Hub.
• Establish clear engineering career frameworks, code review rigor, pair programming practices, and active participation in technical communities of practice.
• Transition traditional contractor and third-party development workloads into sustainable, highly capable internal engineering squads. Capabilities Demonstrated capabilities in the following:
• Full-Stack & Platform Engineering Mastery: Proven technical depth leading complex engineering squads across ServiceNow (architecture, scripting, Flow Designer, Integration Hub, ATF), Observability engines (Dynatrace, Splunk, PagerDuty), and cloud-native infrastructure.
• Applied AI & Data Pipeline Engineering: Engineering leadership in data pipelines (GCP BigQuery, Dataflow, dbt, Cloud Run), model operationalization (Vertex AI, Python, Docker), and automated closed-loop remediation scripts.
• DevSecOps & CI/CD Pipelines: Deep expertise establishing GitOps workflows,



automated testing frameworks, vulnerability scanning, and infrastructure/service as code.
• High-Scale Distributed Delivery: Demonstrated success orchestrating 50+ software, platform, and data engineers within a multi-disciplinary, dual-location (Sydney & GCC Bangalore) operating model.
• Technical Debt Elimination: Relentless dedication to Out-of-the-Box (OOTB) engineering principles, avoiding brittle customizations, and executing frictionless platform upgrades. Career Experience
• Significant experience (typically 18+ years) in progressive software engineering and substantial engineering leadership background (at least 5 years) leading multi-squad software or platform teams.
• Platform & Data Delivery Track Record: Proven history of leading major technical implementations, custom API integrations, AIOps correlation engine deployments, and high-volume data ingestion architectures.
• Agile Engineering Leadership: Mastery of Agile/Scrum/Kanban delivery frameworks, sprint forecasting, engineering throughput metrics (DORA metrics), and technical capability uplifts.
•

Education:
Bachelor’s or Master’s Degree in Computer Science, Software Engineering, Information Technology, or related quantitative field.
• Certifications: Certified ServiceNow Implementation Specialist / Developer / Architect; GCP/AWS Solutions Architect or Data Engineer; Agile Certified Practitioner (PMI-ACP / SAFe Program Consultant); ITIL v4 Foundation.

Location:
Corporate Edge, Level 10, M3, Block Acacia, Embassy Manyata Business Park, Nagavara Everyone belongs at Woolworths Group Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential. We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process. About Woolworths Woolworths Group is one of Australia's largest retailers, serving millions of customers across supermarkets, digital channels, supply chain operations, and related businesses. Through a strong focus on innovation, analytics, and technology, Woolworths continues to transform the retail experience and deliver better outcomes for customers, partners, and communities. As a data-driven organization, Woolworths invests heavily in advanced analytics, business intelligence, and digital capabilities to support strategic decision-making and operational excellence. Joining Woolworths means working in a collaborative environment where insights and innovation directly influence business success. At Woolworths, you will have the prospect to work on large-scale retail and digital transformation initiatives, leveraging data to enhance customer experiences, optimize operations, and influence key business decisions.

📌 Head of Engineering (Bengaluru)
🏢 Woolworths Group
📍 Bengaluru