Company Description Tamara Leisure Experiences Pvt. Ltd. is an award-winning hospitality group headquartered in Bangalore, dedicated to redefining luxury through sustainability, community care, and responsible operations. Guided by the pillars of People, Planet, and Profit, the group creates resorts, hotels, and wellness centers that prioritize guest experience, team member growth, and local community impact. Its legacy brands include The Tamara Resorts for nature-led luxury escapes, O by Tamara for contemporary business stays, Lilac Hotels for boutique city experiences, and Rae by Tamara, India’s first faith-intelligent hospitality brand. The group has received national and global recognition, including GSTC certification for The Tamara Coorg, GRIHA four-star rating for O by Tamara Trivandrum, healthy workplace awards, and Great Place to Work certification for its people-centric culture. Tamara Leisure Experiences is also recognized as a “People-Centric Hospitality Brand” and “Local Employment Champion,” offering growth-oriented careers in responsible hospitality. Role Description The Team Leader – Front Office is a full-time, on-site role based at O by Tamara in Trivandrum, responsible for overseeing daily front office operations and ensuring a welcoming, efficient guest experience. This role coordinates front desk activities such as check-in and check-out, reservation handling, guest inquiries, and lobby management, while maintaining service standards aligned with Tamara’s brand values. The Team Leader supervises and mentors front office team members, manages duty rosters,



supports training, and promotes a collaborative, service-driven environment. The role also involves handling guest feedback and escalations, working closely with sales and housekeeping to optimize occupancy and guest satisfaction, and supporting front office projects and process improvements. Accurate documentation, adherence to safety and compliance protocols, and consistent communication with management are key aspects of day-to-day responsibilities. Qualifications
• Candidates should possess strong Communication skills, including transparent verbal and written interaction with guests and team members.
• Candidates should possess excellent Customer Service skills, with a focus on hospitality, guest satisfaction, and conflict resolution.
• Candidates should possess Team Management skills, including supervision, coaching, and performance monitoring of front office staff.
• Candidates should possess Sales skills, with the ability to promote hotel services, upsell rooms, and support revenue-generating initiatives.
• Candidates should possess Project Management skills, including organizing front office initiatives, process improvements, and coordination with other departments.
• Previous experience in front office or guest relations in the hospitality industry is strongly preferred.
• Working knowledge of hotel management systems and basic MS Office applications is beneficial.
• Diploma or degree in Hotel Management, Hospitality, Business Administration, or a related field is preferred

📌 Team Leader – Front Office (Thiruvananthapuram)
🏢 Tamara Leisure Experiences
📍 Thiruvananthapuram