WE ARE HIRING | Five9 CCaaS Technical Consultant Locations: Bengaluru | Hyderabad | Pune | Chennai

Experience:
6–10 Years Notice Period: Immediate joiners / Short notice preferred We are looking for experienced Five9 CCaaS Technical Consultants with strong hands-on experience in contact center implementations, configuration, integrations and troubleshooting. Mandatory

Skills:
• Hands-on experience with Five9 VCC, IVA and Studio.
• Strong knowledge of Contact Center fundamentals – IVR, ACD, Queues and Routing Strategies.
• Experience configuring Inbound/Outbound Campaigns and IVR/IVA flows.
• Experience integrating Five9 with Salesforce, ServiceNow, Dynamics or Zendesk.
• Working knowledge of REST/SOAP APIs and Webhooks.
• Basic UI customization using JavaScript, HTML and CSS.
• Troubleshooting experience across SIP/VoIP, Network and Application layers.
• Strong client communication and stakeholder management skills. Positive to Have:
• WEM / QM
• Agent Assist
• AI Insights and Guidance Cards
• Contact Center Optimization Qualification: BE / B.
Tech / MCA / M.
Sc (CS) or equivalent. Interested candidates can share their updated resumes at [email protected]

📌 Five9 CCaaS Consultant (Hyderabad)
🏢 LiveConnections
📍 Hyderabad