Job title: Online Sales Consultant Employment: Full time

Location:
Lower Parel,Mumbai Budget: 3
- 3.6 LPA About Firefly: At Firefly Diamonds we’re building India’s most exciting lab-grown diamond brand. In just 12 months, we’ve scaled from 0 to 10 retail stores across Mumbai, Pune, Hyderabad, Bengaluru, Jaipur, and Gurugram, with a rapidly growing omni-channel presence. We’ve raised $3M in funding led by WestBridge Capital, known for backing leading consumer brands like Third Wave Coffee and IndiGo Airlines. Position Overview: As an Online Sales Consultant, you will be the first point of contact for customers engaging with Firefly Diamonds through digital platforms. You will be responsible for understanding customer requirements, recommending suitable jewellery, managing customer inquiries, and driving conversions by coordinating with our retail stores. The role requires excellent English communication, a customer-first mindset, and the ability to build meaningful customer relationships through digital channels.

Key Responsibilities
• Respond promptly to customer inquiries received through WhatsApp, website, social media, email, and other online platforms.
• Understand customer preferences, requirements, and budgets to recommend suitable jewellery.
• Share product catalogues, pricing, product details, and ongoing offers with customers.
• Coordinate with the nearest retail store to facilitate customer visits, appointments, follow-ups, and order closures.




• Maintain accurate customer and lead records and track interactions and conversions through CRM tools.
• Follow up proactively with prospective customers to maximise sales conversion opportunities.
• Work closely with marketing and retail teams to communicate ongoing campaigns, promotions, and customer feedback.
• Ensure timely and professional communication throughout the customer journey.
• Resolve basic customer queries and escalate complex concerns to the relevant teams.
• Consistently deliver a premium customer experience while representing the Firefly Diamonds brand. Desired Skills & Qualifications
• Excellent English communication skills, both verbal and written.
• 1–3 years of experience in online sales, telecalling, customer service, or digital customer engagement.
• Freshers with exceptional English communication and a strong willingness to learn are encouraged to apply.
• Strong interpersonal skills and the ability to engage customers confidently.
• Customer-oriented approach with a passion for sales and service.
• Basic computer knowledge and familiarity with WhatsApp, email, and digital platforms.
• Knowledge of CRM tools or online sales platforms will be an added advantage.
• Ability to manage multiple customer conversations and follow-ups efficiently.
• Positive attitude, ownership mindset, and willingness to work in a fast

📌 Online Sales Consultant (Mumbai)
🏢 Firefly Diamonds
📍 Mumbai