Description About Norstella: Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle — from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives. Norstella unites market-leading brands
- Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients:
• Accelerate the drug development cycle
• Assess competition and bring the right drugs to market
• Make data driven commercial and financial decisions
• Match and recruit patients for clinical trials
• Identify and address barriers to therapies Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella’s investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.

Job Description
You will own the full lifecycle of data deliverables
- contract setup, platform configuration, delivery execution, and contract close-out. Sitting at the intersection of client engagement, data engineering, quality assurance, and delivery infrastructure, you'll be the operational backbone that keeps dozens of concurrent workstreams moving on schedule. This is not a "monitor dashboards" role; you'll actively drive process, solve problems across teams, and build the operational rigor that lets the company scale. The ideal candidate for this position will have a strong interest in healthcare and technology, excellent organizational skills, and experience enhancing processes. The candidate must also possess excellent written and verbal communication skills to work effectively in cross-functional internal teams across the Real-World Data team and beyond. The ability to work in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and productive, with a high level of professionalism is crucial to this role. Responsibility
• Own end-to-end contract-to-delivery setup by creating and maintaining Jira epics/deliverable records and governing deliverable metadata (dates, specs, cadence, security/encryption, delivery location, and client technical contacts) across first deliveries, ongoing deliveries, and redeliveries.
• Drive post-sale delivery operations and contract governance by progressing deliverables through lifecycle stages, enforcing SharePoint folder standards, proactively managing renewals/terminations, and ensuring deliveries do not occur past contract end dates.




• Configure deliverables and feeds in the delivery platform: link scripts, set quality checks, and build delivery schedules.
• Serve as a configuration gatekeeper to ensure project tracking and code changes are reflected in the delivery platform.
• Monitor active-state deliverables daily to keep the delivery tracking board accurate, complete, and current.
• Execute clean handoffs from active state to steady state, including delivery team assignments and ownership transitions.
• Serve as the operational liaison across Engagement, Technical Operations, QA, and Business Operations during active-state delivery—maintaining project records, aligning delivery/provisioning needs, and ensuring contract and tracking system accuracy.
• Own team-facing delivery communications by managing inbound questions and operational notifications, escalating risks as needed to support on-time, compliant deliverables.
• All other duties, as assigned. Requirements
• 4–6 years in operations management, delivery operations, or project management — ideally in healthcare data, analytics, or life sciences
• Experience with real-world data (RWD) delivery in life sciences or healthcare highly desired
• Intermediate level SQL skills required to assist in QC
• Jira power-user

skills:
epics, subtasks, custom workflows, filters, board management, and dashboard reporting. You treat the tracking system as a delivery tool, not an afterthought.
• Proven cross-functional execution: you've run complex, multi-step workflows across teams that don't report to you, and you've kept everything on track.
• Familiarity with data delivery pipelines: you understand ETL concepts, scheduling, secure file transfer, and what can go wrong between "data is ready" and "client has it."
• Exceptional attention to detail across dozens of concurrent deliverables — you catch the missed date or wrong encryption flag before it becomes an incident.
• Clear, direct communication — written and verbal — with the confidence to drive accountability without positional authority. Good to Have
• Hands-on exposure to Azure DevOps, Redshift, or Airflow (or similar orchestration/infrastructure tools).
• Familiarity with automated data quality frameworks, data dictionaries, and/or codebooks.
• Experience documenting processes in Confluence or similar collaboration platforms. How You'll Know You're Succeeding
• These are the outcomes we'll measure together in your first year:
• The tracking system is trustworthy — anyone can open Jira and see the true state of every contract, deliverable, and delivery record without asking you.
• Delivery system stays up to date — platform configurations are accurate,



validated, and decommissioned on schedule.
• Handoffs are seamless — no information gaps between teams; new team members can pick up context from your documentation alone.
• Risks surface early — operational issues are identified and mitigated before they impact clients or data quality.
• Delivery SLAs are consistently met — work advances on schedule with minimal escalations. Our Guiding Principles For Success At Norstella
• Bold, Passionate, Mission-First.
• Integrity, Truth, Reality.
• Kindness, Empathy, Grace.
• Resilience, Mettle, Perseverance.
• Humility, Gratitude, Learning. Benefits
• Health Insurance
• Provident Fund
• Reimbursement of Certification Expenses
• Gratuity
• 24x7 Health Desk Norstella is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, color, nationality, ethnic or national origin, religion or belief, disability or age. Our ethos is to respect and value people’s differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success. We believe that all decisions about people at work should be based on the individual’s abilities, skills, performance and behavior and our business requirements. Norstella operates a zero tolerance policy to any form of discrimination, abuse or harassment. Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here
- you are welcome. If you read this

job description
and feel passion and excitement, we’re just as excited about you. All legitimate roles with Norstella will be posted on Norstella’s job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address: [email protected] We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

📌 Delivery Operations (India)
🏢 Norstella
📍 India