Job Description
About ETS: ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide. Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide. The People Generalist is a key member of the People Team, responsible for delivering high-quality, consistent, and efficient operational HR support across the employee lifecycle. Reporting to the People Operations Manager, this role partners closely with People Business Partners and other People team colleagues to ensure the smooth execution of core People processes, compliance with policies and regulations and ensuring an excellent employee experience. The People Generalist provides hands-on support in all operational areas across the entire employee life cycle including data management, compliance, and offboarding, and offers ad hoc coordination and administrative support as needed. This role will help support the role out and coordination of key People Team initiatives across ETS. Supporting our team in delivering continuous improvement, efficiencies and streamlining processes where possible. PRIMARY RESPONSIBILITIES
• Deliver day-to-day People operations (onboarding, offboarding, employee data management, HRIS administration, compliance), ensuring accuracy, timeliness, and collaboration with the wider People Team and relevant subject matter experts.
• Act as a first point of contact for employee queries, providing guidance on People policies, processes, and systems, escalating complex issues as needed.
• Support People Business Partners with operational delivery, including employee relations coordination, performance management, engagement initiatives,



and process alignment.
• Maintain accurate employee records and documentation in line with data privacy and compliance requirements; assist with HR reports, analytics, and dashboards, partnering with HRIS and Total Rewards as relevant.
• Coordinate and support the administration of benefits, payroll, and other employee programes, collaborating with internal and external stakeholders if relevant in your country.
• Support the implementation and communication of People policies, procedures, and initiatives; participate in continuous improvement of People processes and employee experience.
• Provide administrative support for HR projects, audits, compliance activities, and the organization of People Team events, training, and meetings.
• Foster a culture of self-service, working with Internal Communications to ensure clear information for employees.
• Partner with stakeholder groups (e.g., IT, Finance, Marketing) to ensure People Team processes are effective, on brand, and aligned.
• Ensure adherence to internal controls, audit requirements, regulatory standards, and agreed SLAs for People Operations.
• Remain adaptable and adaptable, supporting ad hoc requests and administration or coordination as directed by the People Consulting or Operations group. Experience and

Skills:
KNOWLEDGE/SKILLS
• Basic understanding of financial concepts (e.g., budgets, cost drivers) to support HR-related administration and queries.
• Awareness of business context and priorities to help align day-to-day people practices with team needs.
• Ability to accurately handle HR data, maintain records, and assist with basic reporting.
• Recognizes issues or patterns in employee or team challenges and knows when to escalate for resolution.
• Developing commercial awareness and understanding of how HR supports business operations.
• Works collaboratively with colleagues across HR and other departments to deliver effective service.
• Supports change initiatives by helping with communications, gathering feedback, and assisting teams through transitions.
• Strong organizational and prioritisation skills; able to manage multiple tasks and respond to urgent needs.




• Practical problem-solving skills; able to suggest solutions to routine people-related challenges.
• Demonstrates initiative by using available information, tools and resources to respond to and resolve employee queries, seeking guidance only, when necessary, rather than waiting for direct instruction.
• Builds positive relationships with managers and employees, providing responsive and helpful support.
• Assists in the delivery of HR communications and training to support policy awareness and process adoption.
• Looks for opportunities to improve HR processes and employee experience through feedback and observation.
• Supports HR projects and programes through coordination and administration.
• Contributes to the documentation and improvement of HR processes and tools.

Qualifications:
• Bachelor’s degree in human resources, Business Administration, or a related field (or equivalent experience).
• 3–6 years’ experience in an HR, People Operations, or administrative role, ideally in a fast-paced or complex environment.
• Experience supporting HR processes such as onboarding, data management, or employee relations is desirable.
• Exposure to HR systems and data management preferred.
• Experience working in a team-oriented, service-driven environment.
• Experience working in a global organization is preferred EDUCATION AND EXPERIENCE
• Bachelor’s degree in human resources, Business Administration, Organisational Psychology, or a related field (or equivalent experience).
• 1–3 years’ experience in an HR, People Operations, or administrative role, ideally within a global or matrixed organization.
• Experience supporting employee relations processes, such as handling queries, assisting with investigations, and supporting policy application.
• Basic knowledge of India employment legislation, statutory compliance, and regional HR practices (or willingness to learn).
• Exposure to working with cross-cultural teams or in international environments is an advantage.
• Ability to build trust and collaborate effectively with colleagues at all levels.
• Experience supporting or coordinating with HR centers of excellence (e.g., Talent Acquisition, Total Rewards, HR Operations, HRIS, Learning & Development).
• Strong interpersonal and communication skills, with the ability to provide helpful support to managers and employees.
• Professional certifications such as SHRM-CP, PHR, or India-specific HR credentials (e.g., NIPM, HRM India) are a plus but not required. This is a Contractual role for 10 months with possibility of extending to 12 months. Hybrid with 3 days Onsite.

📌 People Generalist (Gurugram)
🏢 Ets
📍 Gurugram