Company Description CodeKarma is a developer-focused platform that brings real production context directly into the coding workflow, enabling teams and AI agents to see what code actually runs, where latency and errors originate, and what is protected to change. By connecting production truth with the codebase, CodeKarma helps engineers understand real call paths, distinguish active code from dead code, and reduce time spent searching through dashboards and logs. This approach allows teams to deliver features faster, lower production risk, and meaningfully reduce technical debt. CodeKarma empowers engineering teams to avoid blind refactors, minimize guesswork about potential breaks, and ship software with greater confidence. Role Description This is a full-time, on-site Customer Success Manager role based in Bengaluru South. The Customer Success Manager will work closely with engineering and product teams to onboard new customers, understand their workflows, and ensure effective adoption of CodeKarma’s platform. Daily responsibilities include conducting customer check-ins, gathering feedback, analyzing usage data, and proactively identifying opportunities to improve customer outcomes and product value. The role also involves managing customer relationships, coordinating with internal teams to resolve issues, leading training sessions and demos, and preparing regular performance and success reports. The Customer Success Manager will help drive renewals and expansion by aligning CodeKarma’s capabilities with customer goals.

Key Responsibilities
• Drive Adoption: Walk the customer's engineering floor, engage directly with developers and teams, and make CodeKarma part of their daily workflows.
• Enable Teams: Conduct onboarding sessions, roadshows, workshops, and demos for developers, architects, engineering managers, and senior leadership.




• Build Use Cases: Help teams discover how CodeKarma can improve development, debugging, incident analysis, and engineering productivity.
• Monitor Engagement: Track active users, usage trends, adoption, and drop-offs. Proactively engage with users and teams to improve usage.
• Own Customer Feedback: Be the primary bridge between customers and CodeKarma. Own the tracking, communication, and follow-through of bugs, feature requests, feedback, and customer concerns, working closely with engineering and product teams.
• Build Relationships: Develop strong relationships with developers, champions, decision-makers, and engineering leadership.
• Drive Retention & Expansion: Demonstrate measurable value, ensure smooth renewals, and identify opportunities to expand CodeKarma across teams and products. Qualifications
• Customer satisfaction and customer service skills to ensure a positive end-to-end experience and responsive support.
• Customer retention and relationship building skills to foster long-term partnerships and drive renewals and expansions.
• Analytical skills to interpret usage data, identify trends, and translate insights into actionable recommendations.
• Experience working with technical or SaaS products, preferably in developer tools or software engineering environments.
• Strong communication and presentation abilities, with confidence in engaging both technical and non-technical stakeholders.
• Ability to manage multiple customer accounts, prioritize tasks, and work collaboratively with cross-functional teams.
• Bachelor’s degree in a relevant field (such as Engineering, Computer Science, Business, or similar) or equivalent practical experience.
•
• Previous experience in Customer Success, Account Management, or Customer Support in a B2B setting is highly beneficial.

📌 CSM (Bengaluru)
🏢 CodeKarma
📍 Bengaluru