Location:
Mumbai (Work from Office)

Experience:
2–3 Years Work Timing: 9-hour shift (including 1-hour break), rotational shifts between 8 AM and 8 PM.

Job Description
We are looking for a Customer Support Executive to handle user queries and provide timely, accurate, and empathetic support across chat and voice channels.

Key Responsibilities
• Handle customer queries through live chat, messaging, and inbound/outbound calls.
• Resolve customer issues and ensure proper follow-ups until closure.
• Escalate complex issues to internal teams and take ownership until resolution.
• Identify recurring customer concerns and suggest process improvements.
• Maintain high standards of customer satisfaction, communication, and service quality.

Requirements:
• 2–3 years of experience in customer support; financial services or crypto experience is a plus.
• Excellent verbal and written communication skills in English and Hindi.
• Strong problem-solving and multitasking abilities.
• Comfortable handling rotational shifts and working in a fast-paced environment.
• Customer-focused mindset with a solid sense of ownership.

📌 Customer Support Executive (Bengaluru)
🏢 HyreSnap
📍 Bengaluru