Location:
New Delhi

Key Responsibilities
• Lead and oversee the end-to-end patient journey, from booking and sample collection to
• final report delivery.
• Manage and guide Client Operations, Front Office, Home Collection and Accessioning
• teams.
• Act as the clinical escalation point for patient and operational queries.
• Monitor and communicate critical test results promptly to the appropriate stakeholders.
• Provide guidance to patients regarding laboratory reports and test requirements.
• Ensure an excellent patient experience through effective communication and grievance
• resolution.
• Conduct root cause analysis and implement corrective actions to improve patient
• services.
• Support the launch of innovative diagnostic tests, digital health solutions and new
• technologies.
• Collaborate with laboratory and technical teams to improve workflows, reports and
• patient communication.
• Contribute to healthcare technology,



AI-based tools and digital health initiatives.
• Support medical accuracy in marketing campaigns, scientific outreach, CMEs and
• webinars.
• Train and mentor front office, customer care and scientific teams across Delhi NCR. What We Are Looking For:
• MBBS with a valid medical registration.
• Experience in a diagnostic laboratory, hospital or patient-facing healthcare environment
• is preferred.
• Excellent communication skills in English and Hindi.
• Solid patient-centric approach with warmth and empathy.
• Ability to handle escalations and critical situations calmly and decisively.
• Strong leadership, training and team management skills. This role offers an exciting opportunity to work at the intersection of medicine, patient experience and healthcare innovation.

📌 Physician – Client Operations (New Delhi)
🏢 DR DANGS LAB
📍 New Delhi