Company Description Bhanzu is transforming how children learn math by combining strong pedagogy with modern technology to help learners think sharper and grow more confident. Founded by Neelakantha Bhanu, known as the World’s Fastest Human Calculator, Bhanzu currently serves over 70,000 students across 20+ countries, including the US, UK, Canada, Australia, New Zealand, and the Middle East. The organization maintains a global classroom rating of 4.93/5, reflecting high learner satisfaction and engagement. Bhanzu is driven by a mission to make world-class math education universally accessible while nurturing curiosity and confidence. Headquartered in Bengaluru, the team of educators, engineers, designers, and creators is working toward impacting 1 million learners globally. Role Description The Senior Customer Service Representative (US, Night Shift) will handle end-to-end customer interactions for learners and families, particularly in the US and other international regions. This full-time, on-site role based in Bengaluru involves responding to inquiries via phone, email, chat, and other channels, resolving issues related to enrollment, classes, schedules, and platform usage, and ensuring a smooth customer journey. The representative will monitor support queues, prioritize urgent cases, and maintain detailed records of interactions in the CRM system. The role includes identifying recurring issues, sharing insights with cross-functional teams,



and suggesting process improvements to enhance customer experience. The Senior Customer Service Representative will also support junior team members, uphold service-level agreements, and contribute to high customer satisfaction during night shift operations. Qualifications
• Candidates should possess robust customer service and customer support skills, with experience handling diverse inquiries and resolving issues effectively.
• Candidates should possess abilities focused on customer satisfaction and customer experience, including empathy, active listening, and a solutions-oriented approach.
• Candidates should possess prior experience as Customer Service Representatives or in similar client-facing roles, ideally in edtech or service-oriented organizations.
• Candidates should possess excellent spoken and written English communication skills, with the ability to engage professionally with international customers.
• Candidates should possess strong problem-solving skills, attention to detail, and comfort working in night shifts aligned with US time zones.
• Candidates should possess proficiency with CRM or ticketing tools and basic computer skills; familiarity with online learning platforms is an advantage.
• Bachelor’s degree in any discipline or equivalent professional experience; prior experience in senior or team lead customer service roles is a plus.

📌 Senior Customer Service Representative || US || Night Shift (Bengaluru)
🏢 Bhanzu
📍 Bengaluru