KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada. KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment. Role Summary: We are looking for a candidate with 6-8 years overall experienence ,in Dynamics 365 / Power Platform experience to design, configure, build, support and deliver enterprise business applications using Microsoft Dynamics 365, the Power Platform and Microsoft Azure. The role will cover solution design, Dataverse data modelling, model-driven and canvas applications, workflow automation, Copilot Studio, Generative AI integration, Azure-based integrations, security, application lifecycle management and production support. The candidate should translate business requirements into scalable technical solutions, contribute directly to configuration and development, guide developers, review deliverables, and ensure implementation aligns with approved architecture, security and governance standards throughout the delivery and support lifecycle.

Key Responsibilities
Solution Design and Technical Leadership
• Analyze business and functional requirements and translate them into scalable solution designs using Dynamics 365, the Microsoft Power Platform and Azure.
• Develop and recommend component designs, Dataverse data models, integration patterns, security structures and workplace approaches aligned with approved enterprise architecture.
• Provide technical direction, design and code reviews, effort estimates, implementation guidance and delivery coordination for developers and functional consultants.
• Identify platform constraints, dependencies, risks and non-functional requirements early in the delivery lifecycle.
• Ensure solutions use reusable patterns and meet approved product, security, governance, performance and maintainability standards. Dynamics 365 and Dataverse
• Configure and extend Dynamics 365 Customer Service capabilities, including cases, queues, email activities, routing, ownership, statuses, SLAs and security roles.
• Design Dataverse tables, relationships, choices, forms, views, business rules, calculated fields, auditing and role-based access.
• Build and enhance model-driven applications, dashboards, commands and guided user experiences.
• Design data-access and segregation controls using security roles, teams, business units, ownership models and record-level permissions.
• Plan data migration, reference data, configuration data and validation requirements for solution rollout. Power Apps and Power Automate
• Design and develop model-driven Power Apps and canvas applications aligned with usability, accessibility, performance and responsive-design requirements.
• Build Power Automate cloud flows using automated, instant, scheduled, approval, parent and child-flow patterns.
• Implement exception handling, retry logic, structured logging, notifications and reusable workflow components.
• Configure connection references, environment variables, solution-aware components and deployment-ready packages.
• Conduct design and code reviews for formulas, flows, reusable components and configuration changes.



Copilot Studio, Generative AI and AI-Enabled Solutions
• Design and configure Copilot Studio agents integrated with Dynamics 365, Dataverse, Power Automate and approved enterprise knowledge sources.
• Configure agent topics, actions, orchestration, prompts, entities, variables, authentication, knowledge grounding and escalation or human-review patterns.
• Apply practical Generative AI and Azure AI integration patterns within Power Platform and Dynamics 365 solutions.
• Use prompt design, retrieval-based approaches, structured outputs and response-validation techniques appropriate to enterprise use cases.
• Implement security, access boundaries, data-protection measures, evidence references and Responsible AI controls.
• Collaborate with AI specialists where advanced AI engineering is required while owning integration of AI capabilities into the business application.
• Validate AI-enabled functionality through scenario-based testing, exception handling, response-quality checks and controlled user acceptance. Azure Integration and Extensibility
• Design and implement integrations using standard and custom connectors, REST APIs, webhooks, shared mailboxes, SharePoint and Azure services.
• Integrate Dynamics 365 and Power Platform solutions with Azure Functions, Azure API Management, Blob Storage, Key Vault, Managed Identity and Azure monitoring services.
• Apply Microsoft Entra ID, identity, authentication and authorization concepts across Azure, Dynamics 365 and Power Platform.
• Define payload, error-handling, retry, throttling, security, logging and monitoring requirements for integrations.
• Use Application Insights and Log Analytics, where applicable, to support observability and troubleshooting.
• Assess when low-code configuration is sufficient and when plugins, custom connectors, Azure components or other extensions are required. Application Support and Service Delivery
• Provide L2/L3 support for Dynamics 365, Power Platform and related Azure components.
• Investigate and resolve production incidents, service requests, application defects and integration failures within agreed service levels.
• Perform root-cause analysis and implement corrective and preventive actions for recurring issues.
• Monitor application health, Power Automate failures, integration exceptions, capacity constraints and relevant platform notifications.
• Assess Microsoft platform updates and coordinate impact analysis, regression testing and controlled deployment.
• Maintain support documentation, known-error records, operational runbooks and knowledge articles.
• Provide incident, problem, change, release and application-health inputs for service reviews.
• Participate in planned production releases and critical-incident support, where required. ALM, Quality and Deployment
• Implement application lifecycle management using managed solutions, environment variables, connection references and deployment pipelines.
• Coordinate development, testing, user acceptance, release planning and production deployment activities.
• Use Azure DevOps or equivalent practices for source control, CI/CD, automated validation and controlled deployment.
• Prepare technical designs, configuration documents, data models, interface specifications, test scenarios and deployment runbooks.
• Perform solution validation,



performance review, security review and release-readiness checks.
• Contribute to reusable assets, development standards, documentation templates and continuous improvement of delivery practices. Stakeholder and Team Collaboration
• Work with business stakeholders, product owners, business analysts and architects to refine requirements and solution options.
• Explain technical decisions, constraints, trade-offs and dependencies clearly to technical and non-technical stakeholders.
• Mentor junior team members, review their deliverables and coordinate assigned design, development, testing, support and deployment activities.
• Coordinate with security, infrastructure, integration, data and AI teams to complete cross-platform dependencies. Required Experience and

Skills:
• 6-8 years of overall technology delivery experience, including at least 4 years of relevant hands-on experience with Microsoft Dynamics 365 and the Power Platform.
• Strong experience with Dynamics 365 Customer Service, Dataverse, model-driven Power Apps, canvas applications and Power Automate cloud flows.
• Hands-on experience integrating Power Platform and Dynamics 365 solutions with Azure Functions, API Management, Key Vault, Managed Identity, Blob Storage and monitoring services.
• Working experience with Copilot Studio and integration with Dataverse, Dynamics 365, Power Automate and governed knowledge sources.
• Good understanding of Generative AI concepts and enterprise AI integration patterns, including prompt design, grounding, retrieval-based approaches, response validation and human review.
• Strong understanding of Dataverse data modelling, security roles, teams, business units, auditing and application configuration.
• Experience designing integrations using connectors, REST APIs, JSON payloads and identity-based authentication.
• Experience with managed and unmanaged solutions, environment strategy, connection references, environment variables, pipelines and release management.
• Experience supporting production applications, troubleshooting incidents and integration failures, and performing root-cause analysis.
• Ability to produce high-quality solution designs, technical specifications, estimates, test scenarios, operational documentation and deployment runbooks.
• Strong analytical, problem-solving, stakeholder-management and technical-leadership skills.
• Ability to balance low-code configuration with extensibility, Azure integration, security, performance, governance and long-term maintainability. Preferred

Skills:
• Deeper exposure to Azure AI services and advanced enterprise AI integration patterns.
• Experience integrating SharePoint Online, Outlook or shared mailboxes with Dynamics 365 and Power Platform solutions.
• Knowledge of Azure DevOps CI/CD, source control, automated validation and deployment pipelines.
• Understanding of enterprise governance, data loss prevention policies, environment strategy, licensing and capacity considerations.
• Microsoft PL-200 or PL-400 certification is desirable; PL-600, Dynamics 365 Customer Service or another relevant Microsoft certification would be an advantage. Equal employment opportunity information KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to you.

📌 Assistant Manager- Microsoft Power Platforms (Noida)
🏢 KPMG India
📍 Noida