Travel Customer Support Executive / ReceptionistCompany: Nanda Travel NEI Job

Location:
Ghitorni, New Delhi Work Mode: Office-based initially | Remote work available after successful completion of training.

Job Description
Nanda Travel NEI, New Delhi is looking for a responsible, friendly, and professional Travel Customer Support Executive to manage customer enquiries and provide assistance through phone calls, WhatsApp, and email. The selected candidate will be responsible for handling customer communications, assisting with travel-related enquiries, coordinating bookings, and ensuring excellent customer service.

Key Responsibilities
1. Customer Support – Phone Calls
• Handle incoming and outgoing customer calls.
• Respond to enquiries about tour packages, flights, hotels, and activities.
• Explain pricing, itineraries, inclusions, exclusions, and cancellation policies.
• Follow up with potential customers. 2. WhatsApp & Text Communication
• Respond to customer enquiries through WhatsApp Business.
• Share tour itineraries, quotations, and booking information.
• Collect passenger details and assist with booking procedures.
• Send booking updates and confirmations. 3. Email Management
• Manage official company emails.
• Respond to booking enquiries, amendments, cancellations,



and refund-related queries.
• Maintain professional written communication. 4. Booking & Operations Coordination
• Coordinate with the operations team and travel suppliers.
• Follow up on pending bookings and payments.
• Maintain customer records and enquiry follow-ups. Candidate Requirements
• Good English and Hindi communication skills.
• Basic computer knowledge.
• Familiarity with Gmail, WhatsApp Business, MS Excel and Google Sheets.
• Excellent telephone etiquette and customer-handling skills.
• Ability to manage multiple enquiries simultaneously.
• Previous experience in travel, tourism, hospitality, or customer service will be an advantage. Work Location & Remote Opportunity
• Initial training and work will be conducted from our office in Ghitorni, Recent Delhi.
• Candidates must complete the required training and demonstrate the ability to independently manage customer enquiries.
• Work-from-home / Remote working opportunities will be available after successful completion of training and approval by management. Note: Only shortlisted candidates will be contacted for the next stage of the recruitment process. Join Nanda Travel NEI and become part of our growing travel and tourism team

📌 Receptionist (New Delhi)
🏢 Nanda Travel NEI
📍 New Delhi