Company Description PSA Renewables Powered by Purshotam Profiles Pvt Ltd is part of the Purshotam Group, a well-established Independent Power Producer based in the Delhi NCR region with strong experience in India’s steel and solar sectors. The company develops, builds, owns, operates, and maintains solar, hybrid, and storage power plants across diverse applications. PSA Renewables focuses on supplying clean, reliable power to DISCOMs and grid infrastructure, supporting national energy needs. The organization also helps industrial and commercial customers transition seamlessly to renewable energy solutions. Team members contribute to sustainable growth while working within a dynamic and evolving energy market. Role Description The Customer Support Representative is a full-time, on-site role based in Delhi, India. This position is responsible for handling incoming customer inquiries via phone, email, and other channels, providing accurate information and timely resolutions. The role includes troubleshooting basic service issues, guiding customers through processes, and escalating complex cases to relevant teams when needed. The representative will document interactions in support systems, track open issues, and follow up to ensure customer satisfaction.



Daily responsibilities also include collaborating with operations and technical teams, maintaining up-to-date knowledge of company services, and contributing feedback to improve customer experience and support processes. Qualifications
• Robust Customer Support and Customer Service skills, with the ability to handle inquiries professionally and efficiently.
• Proven focus on Customer Satisfaction, including follow-up and issue resolution to ensure a positive experience.
• Excellent Communication skills, both verbal and written, with clear, respectful, and culturally sensitive interaction.
• Basic Troubleshooting abilities to identify issues, provide guidance, and coordinate with technical teams when necessary.
• Ability to work on-site in Delhi, India and collaborate effectively with cross-functional teams.
• Good organizational and time-management skills, with attention to detail and accurate documentation.
• Comfort with using CRM or ticketing tools and proficiency in common office software.
• Prior experience in customer-facing roles, ideally in energy, utilities, or related sectors, is an advantage.
• Relevant education such as a diploma or bachelor’s degree in business, communications, or a related field is beneficial.

📌 Customer Support Representative (India)
🏢 PSA Renewables Powered by Purshotam Profiles
📍 India