Role Mode: Hybrid (4 Days WFO & 1 Day WFH) Timing: 2:00PM-11:00PM We are looking for a Revenue Intelligence Analyst to support Customer Support analytics, reporting, automation, and operational intelligence. Experience
• 3–6 years in Business Intelligence, Customer Support Analytics, Revenue Operations, Data Analytics, or Operational Reporting.
• Experience handling reporting requirements independently and working with business stakeholders.
• Education
• Bachelor’s degree in Business, Commerce, Finance, Statistics, Computer Science, Engineering, Data Analytics, or a related field.
• Relevant BI/Data Analytics certifications are an added advantage. Required Skills
• Strong hands-on experience with Salesforce reporting and dashboards
• Advanced Microsoft Excel, including formulas, PivotTables,



lookups, data transformation, and large datasets
• Robust Power BI skills, including dashboards, Power Query, data modeling, and DAX
• Strong analytical and problem-solving skills with attention to data accuracy and validation
• Ability to analyse Customer Support KPIs, including case volume, backlog, SLA, FRT, MTTR, escalations, and CSAT
• Good communication and stakeholder management skills
• Strong ownership and automation/process-improvement mindset Preferred SQL, VBA/Macros, Salesforce Service Cloud, Python/R, AI/GenAI, Jira, and service operations analytics.

📌 REVENUE INTELLIGENCE ANALYST (India)
🏢 Azuga
📍 India