Jio Is inviting application for the role Digital Repair Specialist at Eluru Andhra, Pradesh Requirements
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Education:
Diploma(Preferably in ECE/ Telecommunication/ IT/CS)
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Experience:
2-4 years

Job Description
• Shortlist, onboard and certify Partner/Technician
• Ensure availability and manage upgrades or terminations,
• Conduct initial training, reskilling, upskilling, and periodic,refresher programs
• Deliver hands-on field training through OJTs
• Track KPIs and performance metrics of partners and technicians
• Take corrective actions based on evaluation outcomes
• Guide and support issue resolution within TAT to ensure customer,satisfaction
• Conduct audits, inventory reconciliation and FTTx device inspections




• Handle walk-in customer interactions, device repairs/swaps, CRM,entries, and software upgrades
• Train and support extended service points
• Travel to touchpoints as per requirement
• Handle complaint management, out-calling, and coaching Jio,Associates as per need Skill Set:
• Handset repair skills,
• Knowledge of spares operations,
• Knowledge of CRM Systems,
• Technical knowledge and field team management skills
• Handle walk-in customer interactions, device repairs/swaps, CRM entries, and software upgrades

📌 Digital Repair Specialist (Eluru)
🏢 Reliance Jio
📍 Eluru