• Position
- Chief Experience Officer (CXO)
• LOCATION
- Vasant Kunj, Delhi
• EXPERIENCE
- 15–20 years
• REPORTS TO
- Founders
•

JOB TYPE
- Full-time, on-site ABOUT D9 D9 is a premium sports, dining and celebrations destination in Vasant Kunj, Current Delhi. We host everything from private dinners and milestone birthdays, corporate events and brand launches. Our goal is simple: to be Delhi NCR’s first choice for luxury celebrations. THE ROLE We are hiring a senior leader to own the complete guest experience at D9. You will set the standard for every guest touchpoint across our sports, dining and celebrations offerings, and lead the teams that deliver it. This is a hands-on C-suite role with full ownership of experience quality, guest satisfaction and revenue across the venue. WHAT YOU WILL OWN
• Experience strategy. Define the D9 guest experience vision and service standards across sports, dining and celebrations, and turn them into targets for revenue, margins, venue utilisation and guest satisfaction.
• Growth and sales. Lead the commercial agenda across events, F&B; and sports. Turn inquiries into bookings, and build repeat and referral business from HNI families, corporates and brands.
• Operational excellence. Ensure consistent, flawless delivery across every format, from daily dining and sports to large-scale events, with clear processes and no surprises on the day.
• Bespoke experiences. Make special requests happen, whether a celebrity artist, a guest chef,



a specific cuisine or a custom décor theme, within budget.
• Partners and leadership. Lead department heads across events, F&B;, sports and guest services. Build a trusted network of planners, production houses, artist agencies and chefs. HOW SUCCESS IS MEASURED Overall revenue and margins, guest satisfaction and NPS, inquiry-to-booking conversion, venue utilisation, repeat and referral business, and service-standard consistency across all formats. WHAT YOU BRING
• 15–20 years in luxury hospitality, events or premium experiences, including leadership of multi-format or multi-department operations.
• A track record of owning a P&L; and delivering high-value guest experiences and events at scale.
• Strong relationships with premium vendors, artists and entertainment agencies.
• A proven commercial record and a firm grasp of costing, pricing and profitability.
• Calm, hands-on leadership with a guest-first mindset and the ability to lead senior teams.
• Experience with groups such as Taj, Oberoi, Marriott, The Leela or ITC, or a leading wedding planning or event production company, is preferred. WHY D9 The chance to shape the guest experience of a new premium destination from the ground up, with real ownership, a seat at the leadership table and direct access to HNI clients and leading brands.

HOW TO APPLY
Send your CV and a portfolio of experiences and events you have led to [email protected] .

📌 Chief Experience Officer (India)
🏢 D9
📍 India