?WE'RE HIRING | MEGA WALK-IN DRIVE | PUNE ? Position: Analyst/Senior Analyst-Fulfilment & Order Management

Experience:
1-6 years

Location:
Pune (Hybrid) Shift timings: Rotational including night shifts Walk-in details: Date: 21st November 2026, Saturday Time: 10:30 AM
- 4:00 PM Address: SAKON, 6th Floor & Mezzanine, Ag Trade Center, NDA Pashan Road, Ram Nagar, Bavdhan, Pune
- 411021 Contact Person: Harshita Kushwah Job Summary: The Order Fulfilment Specialist is responsible for working closely with global telecom vendors and to identify the most cost-effective solutions for customers, Verifying, fulfilling, delivering product orders and modifying existing service for end customers. This position oversees the order fulfilment process and ensures that all orders are processed in accordance with Sakon customer service and purchasing standards, corporate policies and Generally Accepted Accounting Principles.

Key responsibilities
• Interact with global telecom vendors on daily basis to buy, terminate, move and change telecom products and services.
• Responsible to place an order with vendors and pursue through completion.
• Gather critical order related information from vendors such as tracking number, device details etc.
• Responsible to co-ordinate with Customers, Partners, and Vendors to resolve technical issues.
• Responsible for price validation of orders and resolving with vendors in case of discrepancies.
• Maintain vendor order forms, communication log and contract/quote docs for future reference, maintaining and login setup for customers.
• Responsible to update a system of record (telecom inventory) for add, terminate and change orders.
• Responsible to meet ETA’s and SLA’s defined in statement of work.
• Responsible for “Clients” assigned to interact with the Vendor for Plan Changes/ Disputes.
• Responsible for “Clients” assigned to work in the desired environment for ordering Mobile Devices, Upgrading, Terminating Mobile Devices.




• Interacting with India team Analysts/ US team to resolve any ordering related questions arising from Vendor.
• Updating day to day trackers in excel & work queue management. Skill Set Requirement:
• Excellent English communication skills (writing, speaking and reading), Preferred Neutral/US accent.
• Prior experience in using online order management system and any ticketing system.
• Knowledge of Microsoft Excel/ Word/ PowerPoint/SAP any other tool.
• Confidence and credibility with excellent relationship management skills.
• Proven problem solving, analytical and decision-making skills
• Highly responsive, self-motivated and able to act on own initiative.
• Ability to meet tight deadlines and maintain quality while working under pressure.
• Able to learn recent tasks quickly with minimum supervision.
• Experience with mobile device/ plans troubleshooting methods – both client and vendor side. The SAKON Spirit At Sakon, teamwork and excellence define our culture. Our diverse team of engineers, telecom experts, and CPAs share a passion for innovation and service. Driven by collaboration, our global teams deliver exceptional customer experiences, combining technical expertise with a human touch to achieve great results with enthusiasm and care. Benefits and Perks
• Flexible Holiday Policy (choose your own holidays)
• Hybrid Working Options
• Life & Medical Insurance
• Focus on Skill Development, Re-imbursement for Certifications
• Wifi-Mobile bill reimbursement
• Employee well-being activities

How to Apply
and Interview Process To apply, kindly share the resume with [email protected] If

your profile
is shortlisted, you will be invited to complete a communication test followed by interviews. Interview Process Level 1 operations/ Technical Round Level 2 operations/ Technical Round HRBP Round – Salary discussion & Cultural fitment check Consent: We will be using your resume for job applications open with us for a full-time contract and will save them for future reference.

📌 Order Management Analyst (India)
🏢 Sakon
📍 India