Job Description
– Operations Executive Company: TheTuitionE Department: Operations Job

Location:
Kolkata, India Employment Type: Full time

Experience:
0–2 Years Reporting To: Operations Manager About TheTuitionE TheTuitionE is an online tutoring platform connecting students with qualified and experienced tutors across different curricula, including CBSE, ICSE, IGCSE, IB and other international education boards. We aim to provide personalised learning experiences through quality teaching, structured academic support and efficient operations. Role Overview We are looking for a proactive, organised and detail-oriented Junior Operations Executive to support the daily operations of TheTuitionE. The candidate will be responsible for coordinating between students, parents, tutors and the internal academic team to ensure smooth delivery of tutoring services. This role is ideal for someone who enjoys communication, coordination, problem-solving and working in a fast-paced education environment.

Key Responsibilities
1. Student & Parent Coordination
• Communicate with parents and students regarding class schedules and requirements.
• Respond to routine queries through WhatsApp, calls and emails.
• Follow up with parents for feedback and service satisfaction.
• Ensure timely resolution or escalation of student-related concerns. 2. Tutor Coordination
• Coordinate with tutors regarding class schedules and availability.
• Follow up on tutor attendance and class completion.
• Maintain regular communication with tutors.




• Assist in managing tutor schedules and replacements when required. 3. Class Scheduling & Operations
• Schedule online classes based on student and tutor availability.
• Monitor daily class schedules and ensure classes happen as planned.
• Track missed, cancelled and rescheduled classes.
• Maintain accurate student and tutor records. 4. Operational Monitoring
• Maintain daily operational reports and trackers.
• Monitor trial classes and follow up on their outcomes.
• Track student onboarding and ensure smooth commencement of classes.
• Identify operational gaps and report them to the Operations Manager. 5. Administrative Support
• Maintain student, tutor and class-related databases.
• Update CRM and internal management systems.
• Assist the academic and sales teams with coordination activities.
• Prepare daily and weekly operational reports. Required Skills & Qualifications
• Graduate in any discipline.
• 0–2 years of experience in operations, customer support, administration or coordination.
• Freshers with good communication and organisational skills can also apply.
• Valuable verbal and written communication skills in English.




• Basic knowledge of MS Excel and Google Sheets.
• Comfortable using WhatsApp, email and online communication tools.
• Robust follow-up and coordination abilities.
• Ability to multitask and manage deadlines. Preferred Candidate Profile
• Positive attitude and willingness to learn.
• Patient and professional when communicating with parents and tutors.
• Strong ownership and problem-solving mindset.
• Attention to detail.
• Comfortable working in a target-driven and service-oriented environment.
• Interest in the education and EdTech industry. Key Performance Indicators (KPIs) Performance will be measured on:
• Timely scheduling and coordination of classes.
• Reduction in missed and uncoordinated classes.
• Timely resolution of parent and tutor queries.
• Accuracy of operational records and reports.
• Student onboarding and trial-class follow-ups.
• Tutor coordination and attendance monitoring.
• Parent and student satisfaction.

What We Offer
• Opportunity to work with a growing EdTech company.
• Exposure to education technology and academic operations.
• Learning and career growth opportunities.
• Collaborative and supportive work environment.
• Opportunity to take ownership of operational responsibilities. Interested candidates can share their updated CV at: [email protected]/ +91 (phone hidden)
• Join TheTuitionE and contribute to making quality education more accessible.

📌 Operation Executive (Kolkata)
🏢 The TuitionE
📍 Kolkata