Company Description SecureSearch Screening Services, founded in 2008, is a trusted partner for businesses seeking to effectively manage their background screening programs. The company serves a diverse client base, from small firms to Fortune 500 corporations, across multiple industries. SecureSearch is guided by experienced industry professionals who helped pioneer background screening practices in India and are widely recognized as leaders in the field. The organization is known for its reliable, compliant, and scalable screening solutions designed to support informed hiring decisions and risk management. Role Description The Client Account Manager – Associate is a full-time, on-site role based in the Mumbai Metropolitan Region. This role is responsible for managing day-to-day client interactions, including responding to inquiries, tracking service requests, and ensuring timely delivery of background screening reports. The associate will coordinate with internal operations teams to resolve issues, monitor service quality, and maintain accurate documentation for client accounts. They will support onboarding of new clients, assist with training on SecureSearch processes and tools, and help implement agreed service-level expectations. The role also involves preparing regular status updates, supporting escalations,



and contributing to continuous improvement initiatives to enhance client satisfaction and retention. Qualifications
• Client service and relationship management skills, including the ability to build trust, handle inquiries professionally, and maintain long-term partnerships.
• Account coordination and administrative skills, such as managing multiple accounts, tracking requests, and maintaining organized records and reports.
• Communication and interpersonal skills, including clear written and verbal communication and the ability to work effectively with clients and internal teams.
• Analytical and problem-solving abilities to interpret client requirements, identify issues, and coordinate timely, practical resolutions.
• Proficiency with office productivity tools (e.g., spreadsheets, presentation software, and CRM or ticketing systems) and comfort working with data.
• Ability to work in office full time in the Mumbai Metropolitan Region, manage competing priorities, and meet deadlines in a fast-paced environment.
• Bachelor’s degree in business, management, or a related field; prior experience in client servicing, operations, or account management is an advantage.
• Familiarity with background screening or HR services is beneficial, along with an understanding of compliance and confidentiality requirements.

📌 Client Account Manager – Associate (Mumbai)
🏢 SecureSearch Screening Services
📍 Mumbai