Technician ROLE DEFINITION To complete all assigned tasks on time and in accordance with established processes and quality standards, ensuring high-quality output and an excellent customer experience. Additionally, to contribute to business growth by sharing technical knowledge, increasing revenue, and expanding the customer base. ROLE DELIVERABLES /

KEY RESPONSIBILITIES
1. Take over the responsibilities of Junior Technicians and Senior Technicians during their absence and ensure uninterrupted service operations. ' 2. Maintain accurate inventory records related to service operations and store management. 3. Ensure cleanliness, organization, and regular maintenance of the store, equipment, and machines. 4. Open and close the store on time as per company guidelines and comply with all company policies and procedures. 5. Enhance customer experience and contribute to business growth. 6. Perform daily tasks with accuracy, quality, and within the required timelines. TASKS & ACTIVITIES 1. Inventory Management A. Maintain proper storage and organization of tires and batteries in the warehouse. Work with junior staff to keep inventory organized and issue tires and batteries as required. B. Collect used wheel weights, clean them, and submit them to the Head Office on time. 2. Store and Equipment Maintenance A. Clean all machines, equipment, and tools daily and ensure they are placed in their designated locations. B. Maintain cleanliness of the service area and coordinate with housekeeping staff to ensure a hygienic and customer-friendly environment. 3. Store Operations and Compliance A. Open and close the branch according to the designated schedule and ensure all arrangements are properly set up and secured to prevent accidents. B. Maintain personal hygiene and professional grooming standards, including a clean uniform, neat hairstyle, and well-groomed beard, to present a professional appearance to customers. C. Follow all company rules, regulations,



and policies while promoting a positive work setting within the branch. 4. Customer Experience and Business Development A. Educate customers about technical services and their benefits. Recommend relevant additional services based on customer needs to build trust and increase revenue. B. Complete all checklist inspection points and provide reports to customers through the Floor Supervisor, helping create a strong service value proposition. 5. Technical Service Execution A. Perform all assigned technical tasks according to standard operating procedures, quality standards, and timelines, including:
• Air pressure checks
• Puncture repairs
• Tire fitting for all sizes
• Wheel balancing
• Brake servicing
• Brake skimming
• AC servicing
• Two-wheeler tire fitting and balancing
• Battery-related services
• Any other assigned technical work Assist team members whenever required to ensure smooth completion of work. B. Complete tasks assigned by the Floor Supervisor or Head Technician within the specified time frame to maximize productivity and revenue generation. C. Follow job cards accurately and complete all service checkpoints to ensure proper execution of work, avoid misunderstandings, and prevent inventory or revenue losses. D. Support, guide, and mentor Junior Technicians to help them complete their tasks effectively and develop their technical skills. MEASUREMENT METRICS / PERFORMANCE INDICATORS 1. No complaints regarding work quality or behavior should be received from team members. 2. Monthly attendance must be maintained at 95% or above. 3. Customer complaints, repeat issues, or rework related to completed services should be minimized and ideally avoided. 4. No damage should occur during the execution of work. 5. All assigned responsibilities and tasks must be completed as per the required quantity, quality, and timelines. 6. Compliance with customer service standards, operational procedures, and safety requirements must be consistently maintained.

📌 Technician (Mumbai)
🏢 Avi consultancy
📍 Mumbai