Company Description Plan India (Plan International India Chapter) is a registered not-for-profit organization dedicated to advancing welfare and development for children and promoting equality for all girls and women across India. Through grassroots social development initiatives, the organization focuses on gender-transformative, child-centered community development to create lasting impact for under-resourced children, their families, and communities. Since 1996, Plan India has helped millions of children and young people access government safety nets and schemes related to child protection, quality education, and healthcare services. The organization also works to improve access to a healthy environment, livelihood opportunities, and meaningful participation in community development. Candidates joining Plan India will contribute to mission-driven work that supports sustainable change and social equity. Role Description The Retention Manager is a full time, on-site role based in New Delhi. This role is responsible for developing and implementing strategies to improve supporter, donor, and stakeholder retention, ensuring long-term engagement with Plan India’s programs and initiatives. Day-to-day tasks include analyzing retention data and trends, segmenting audiences, and designing campaigns to reduce churn and increase lifetime value. The Retention Manager will collaborate with fundraising, communications, and program teams to enhance supporter experience, manage feedback channels, and resolve issues promptly and professionally. The role also involves preparing regular performance reports, recommending improvements, and contributing to process optimization to strengthen overall relationship management. Job Title: Manager Retention (Acquisition) Company: Plan International (India Chapter)
Location:
Kailash Colony, New Delhi
Job Description
Plan International India is looking for a target-oriented and experienced Manager – Retention to lead donor retention, engagement, and reactivation initiatives.
The role involves managing calling teams, strengthening donor relationships, improving retention rates, and achieving fundraising and revenue targets. The ideal candidate will have strong leadership skills, experience managing calling teams, and a proven track record in donor/customer retention, fundraising, or relationship management.
Key Responsibilities
• Develop and implement strategies to improve donor retention, reactivation, and engagement.
• Drive daily, weekly, monthly, and annual retention and revenue targets.
• Lead, train, motivate, and manage calling teams to achieve performance goals.
• Oversee donor acquisition, retention, and reactivation calling activities.
• Ensure accurate donor data management, CRM updates, and reporting.
• Build strong relationships with donors and resolve queries and escalations.
• Monitor team productivity, call quality, attendance, and performance.
• Analyze donor data to identify retention trends and reduce donor attrition.
• Organize donor engagement activities, corporate events, and donor meets.
• Ensure compliance with organizational policies and donor data confidentiality. Requirements Team Leadership & People Management
• Donor/Customer Retention
• Fundraising & Relationship Management
• Calling Team Management
• CRM & Data Management
• Performance Monitoring & Reporting
• Target Achievement & Team Motivation
• Donor Engagement & Event Coordination Qualifications & Experience
• Graduate or postgraduate degree in Marketing, Business Administration, or a related field.
• Minimum 6 years of relevant experience in donor/customer retention, fundraising, or relationship management.
• Proven experience managing calling teams and donor data operations.
• Demonstrated ability to achieve retention and fundraising targets.
• Excellent communication, analytical, and leadership skills.
How to Apply
Interested candidates who meet the above criteria are encouraged to apply through LinkedIn with their updated resume. Contact:
[email protected]
📌 Retention Manager (New Delhi)
🏢 Plan India
📍 New Delhi