Company Description Jk Shah Classes is a leading education institution known for coaching students in professional courses such as CA, CS, and CMA, with a strong presence in Mumbai and other major cities. The organization focuses on delivering high-quality, exam-oriented teaching through experienced faculty and structured study programs. Jk Shah Classes emphasizes results, student success, and continuous improvement in its teaching methodologies. The environment is quick-paced, collaborative, and geared toward growth in the education sector, offering opportunities to contribute to an expanding network of learners. Role &

Responsibilities:
1. Outbound Calling:
• Make outbound calls to prospective students/customers from the provided database.
• Generate leads and explain courses/services offered by the organization.
• Fix appointments for counsellors or schedule walk-ins. 2. Inbound Call Handling:
• Attend incoming calls and respond to queries regarding courses, fees, batches, schedules, etc.
• Provide accurate and complete information to callers.
• Transfer calls to the concerned department, if required. 3. Lead Management
• Maintain and update lead details in CRM/software.




• Follow up regularly with interested prospects.
• Track status of leads (interested, not interested, follow-up, converted, etc.). 4. Conversion Support
• Coordinate with the admissions/sales team for conversion.
• Share daily calling reports and conversion updates.
• Achieve individual and team targets. 5. Data & Reporting
• Maintain daily call reports (DCR).
• Submit performance reports to reporting manager.
• Ensure proper documentation of conversations. 6. Customer Relationship Management
• Build positive rapport with prospects and existing customers.
• Address concerns politely and professionally.
• Ensure high levels of customer satisfaction. Qualifications
• Pursuing Undergraduate or Post-graduate degree in Commerce.
• Excellent written and verbal communication skills, with the ability to interact professionally with students and stakeholders.
• Strong multitasking skills to manage calling, follow-ups, data entry, and coordination efficiently.
• Ability to work collaboratively with team members and other departments to achieve common goals.

📌 Business Development Intern (Mumbai)
🏢 J K Shah Classes
📍 Mumbai