Company Description AGNOW Solutions is a ServiceNow consulting and agentic AI solutions company that helps enterprises accelerate digital transformation through intelligent automation and workflow optimization. The organization specializes in ServiceNow modules such as ITSM, HRSD, ITOM, AIOps, IRM, Strategic Portfolio Management, as well as AI Control Tower, Moogsoft AIOps, AI agents, and enterprise AI governance. Powered by its proprietary AGRIM Framework™, AGNOW Solutions supports clients in modernizing operations, optimizing service delivery, and driving measurable business outcomes. With delivery centers in India and a global client base, the company focuses on responsible AI adoption and building intelligent enterprise transformation. Role Description The ServiceNow ITOM Solution Architect will design and own end-to-end ITOM solutions on the ServiceNow platform, translating business needs into scalable architectures and implementation plans. This full-time remote role includes leading discovery and design workshops, defining technical standards, and configuring and integrating ITOM modules such as Discovery, Service Mapping, Event Management, and CMDB. The architect will collaborate closely with consulting, development, and operations teams to ensure successful delivery, guide best practices, and support troubleshooting and performance optimization. Day-to-day responsibilities also involve producing solution documentation, mentoring team members, engaging with clients as a trusted advisor, and contributing to continuous improvement of AGNOW’s methodologies and accelerators. Qualifications




• Candidates should possess solid Solution Architecture skills, including designing scalable ServiceNow ITOM solutions, defining reference architectures, and establishing technical standards.
• Candidates should possess Consulting and Business Process skills, including requirements gathering, stakeholder management, process analysis, and translating business objectives into ITOM workflows.
• Candidates should possess Software Development and Integration skills, including hands-on experience with ServiceNow configuration/customization, scripting, APIs, and integrating ServiceNow with third-party systems.
• Candidates should possess ServiceNow platform expertise, particularly in ITOM modules (Discovery, Service Mapping, Event Management, CMDB), and familiarity with ITSM, AIOps, and related ServiceNow products.
• Candidates should possess strong communication and documentation skills, including the ability to produce clear solution designs, technical specifications, and client-facing presentations.
• Experience in enterprise IT operations, ITIL/ITSM practices, and cloud or hybrid infrastructure environments (e.g., AWS, Azure, GCP, on-prem) is beneficial.




• Relevant certifications such as ServiceNow Certified Implementation Specialist (ITOM), ServiceNow Certified System Administrator, or equivalent industry certifications are preferred.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience. Education Requirements Bachelor masters degree in computer science Information Technology or a related field Overall of 12 years and minimum 8 years of experience implementing, solutioning and administering ServiceNow ITOM capabilities including Discovery Service Mapping and CMDB integration Strong understanding of enterprise infrastructure components including servers networks cloud platforms containers and applications Proven ability to manage competing priorities with minimal supervision Exceptional interpersonal skills including teamwork facilitation and negotiation Strong knowledge of ServiceNow platform architecture modules and functionalities Hands on experience in configuring Business Rules Client Scripts UI Policies UI Scripts UI Actions UI Experience in developing ServiceNow integrations using APIs web services and data Strong communicator who can bridge the gap between complex technical solutions and nontechnical business stakeholders Strategic thinker who can develop long term roadmaps while staying engaged at the operational level Collaborative team player who works effectively with technical teams business users and vendor partners Certifications CSA and CIS associated to ITOM is required. CTA would be preferable.

📌 ServiceNow ITOM Solution Architect (India)
🏢 AGNOW Solutions
📍 India