? We’re Hiring | Customer Success Lead BrightCHAMPS is looking for a Customer Success Lead to join our growing team and drive meaningful customer experiences while ensuring strong retention and engagement. ?

Location:
Bengaluru ?

Experience:
3–6 Years ? Work Mode: Work From Office What You’ll Do:
• Lead and mentor the Customer Success team to achieve business and customer experience goals
• Own customer retention, engagement, satisfaction, and overall account health
• Track key customer success metrics and identify areas for improvement
• Handle escalations and ensure timely resolution of customer concerns
• Build strong relationships with customers and understand their evolving needs
• Collaborate with Sales, Operations,



and other teams to improve the overall customer journey
• Develop processes and strategies to improve retention and reduce churn What We’re Looking For:
• 3–6 years of experience in Customer Success, Customer Experience, Account Management, or related roles
• Strong team management and communication skills
• Data-driven approach with positive understanding of customer success metrics
• Excellent problem-solving and stakeholder management abilities
• Experience in EdTech, SaaS, or a customer-centric organization is a plus

📌 Customer Success Lead (Bengaluru)
🏢 BrightChamps
📍 Bengaluru