Provide L2 support for Microsoft 365 (Teams, Exchange Online, SharePoint, OneDrive) and Kiteworks secure file transfer platform. Troubleshoot user access, authentication, file sharing, data transfer, and collaboration-related issues. Monitor incidents, system alerts, and service requests, ensuring timely resolution within SLA. Perform root cause analysis, support change activities, and maintain operational documentation. Collaborate with L3 teams, vendors, and business stakeholders to resolve complex technical issues and improve platform reliability.
📌 Software Engineer (Noida)
🏢 HCLTech
📍 Noida
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