About the role
The Operations CSR owns every EDI customer order from receipt to payment
- making sure each purchase order is received correctly, entered accurately, shipped on time, invoiced cleanly and closed without chargebacks. You are the single point of contact for assigned EDI accounts, working with warehouse, logistics, finance and the customers' buying and supply-chain teams.

Location:
Gurgaon, Haryana (on-site) | Shift: US shift (night shift IST) | Reports to: Sr. Operations Manager

Key responsibilities
Order receipt and validation (EDI 850)
• Monitor incoming EDI purchase orders daily and confirm every PO is received and translated without errors.
• Validate item numbers, UPC/GTIN, pricing, quantities, ship-to locations and requested dates against item master and customer agreements.
• Resolve EDI failures, rejected or missing documents with the EDI/IT team or VAN/EDI provider. Acknowledgement and changes (EDI 855, 860, 865)
• Send PO acknowledgements within customer-mandated timelines, flagging backorders, substitutions or price differences.
• Process PO change and cancellation requests and keep the ERP in sync. Order entry and allocation
• Ensure orders flow correctly into the ERP; enter or correct orders manually when needed.
• Check inventory availability, coordinate allocation and communicate shortages to customers and planning. Fulfilment and shipping
• Release orders to the warehouse and track pick, pack and ship against must-ship and must-arrive-by dates.
• Arrange routing and carrier booking per customer routing guides, including routing requests and appointment scheduling.




• Ensure labels (GS1-128/SSCC), packing and documentation meet each customer's compliance requirements. ASN and invoicing (EDI 856, 810)
• Ensure accurate ASNs are transmitted on time, matching physical shipments carton by carton.
• Confirm invoices are generated and transmitted correctly and match PO, ASN and shipped quantities. Closure and remittance (EDI 820, 997, 824)
• Monitor functional acknowledgements (997) and application advice (824) and fix rejected documents.
• Work with finance on payment reconciliation, short payments and deductions.
• Investigate and dispute compliance chargebacks; identify root causes and prevent repeats. China warehouse and 3PL coordination
• Coordinate with the China warehouse team on inventory availability, shipment readiness and dispatch timelines.
• Share PO, labelling and packing requirements so goods leave China compliant and shipment-ready.
• Track bookings, ETDs and ETAs and keep customers and internal teams updated on delays.
• Coordinate with 3PL partners on order release, pick/pack/ship and inbound receiving; resolve discrepancies to closure and monitor service levels. Reporting and sales support
• Track and report KPIs such as fill rate,



on-time shipment and chargebacks.
• Prepare reports on open orders, backlog, shipments, fill rate and chargebacks; share daily, weekly and monthly MIS with management.
• Support the sales team with order status, customer requirements and account updates.
• Support onboarding of new EDI trading partners, document SOPs and suggest improvements. Required qualifications
• Bachelor's degree in any discipline.
• 2-5 years in order management, customer service or supply-chain operations, with at least 1 year handling EDI customers.
• Working knowledge of core EDI transactions: 850, 855, 856, 810 and 997.
• Hands-on experience with an ERP system.
• Strong MS Excel: VLOOKUP/XLOOKUP, pivot tables, data cleanup and reconciliation.
• High attention to detail and comfort working against strict customer deadlines and compliance rules.
• Clear written and spoken English for daily communication with customers, carriers and internal teams.
• Willingness to work US shift hours (night shift IST) from our Gurgaon office. Preferred
• Experience with large retail or distributor EDI accounts and their vendor compliance programs.
• Familiarity with EDI platforms or VANs and retailer supplier portals.
• Exposure to 860, 820 and 824 transactions and deduction management.
• Experience onboarding recent trading partners or testing EDI maps.
• Knowledge of freight terms, carrier booking and appointment scheduling.

How to apply
Apply through LinkedIn or send your CV to [email protected].

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