DEPARTMENT: Information Technology

LOCATION:
Kurla, Mumbai JOB OVERVIEW: The incumbent will be responsible for L3 support and administration of Microsoft 365, Exchange Online/Hybrid, enterprise email, identity and endpoint management. The role will have ownership of complex technical issues, incident resolution, RCA, service health, automation and coordination with Microsoft and technology vendors. ESSENTIAL SKILLS, EXPERIENCE & QUALIFICATION:
• 7 to 12 years of experience in Microsoft 365, Exchange, Messaging or Enterprise Infrastructure Support, with hands-on L3 production support experience.
• Strong experience in Exchange Online/Hybrid, mail flow, SMTP relay, message tracing, NDRs, SPF, DKIM and DMARC.
• Hands-on experience with Microsoft Entra ID/Azure AD, Active Directory, Entra Connect, MFA and Conditional Access.
• Working knowledge of Microsoft Teams, SharePoint Online, OneDrive and Intune.
• Strong troubleshooting, L3 incident management, RCA and PowerShell scripting/automation skills.
• Qualification: B.
E./B.
Tech (Computer Science/IT)

KEY RESPONSIBILITIES
1. Microsoft 365 Administration
• Provide L3 support and administration for Exchange Online/Hybrid, Microsoft Teams, SharePoint Online, OneDrive and Microsoft Entra ID.
• Troubleshoot complex production and service-related issues. 2. Exchange & Email Security
• Manage and troubleshoot mail flow, SMTP relay, mailboxes, permissions, NDRs, message tracing and email routing.
• Monitor and troubleshoot SPF, DKIM and DMARC and support email security requirements. 3. Identity & Access Management
• Administer Entra ID/Azure AD, users, groups,



roles and access configurations.
• Troubleshoot authentication, authorization and Entra Connect/Azure AD Connect synchronization issues.
• Support MFA and Conditional Access policies. 4. Teams, SharePoint & OneDrive
• Troubleshoot access, permissions, connectivity, synchronization and collaboration issues across Teams, SharePoint Online and OneDrive.
• Manage relevant policies and configurations. 5. Intune & Endpoint Management
• Support endpoint enrolment, device compliance, policies, application deployment and configuration.
• Troubleshoot integration between Intune, Entra ID and Microsoft 365. 6. L3 Incident, Problem & RCA Management
• Own complex L3 incidents and ensure resolution within agreed SLA.
• Conduct technical investigations and Root Cause Analysis (RCA) and maintain incident/problem documentation.
• 7. PowerShell, Monitoring & Automation
• Develop and maintain PowerShell scripts to automate Microsoft 365 administration and operational activities.
• Monitor Microsoft 365 service health, alerts and advisories and proactively identify service-impacting issues. 8. Vendor Management, Documentation & Compliance
• Coordinate with Microsoft Support and technology vendors for complex technical issues and manage support cases.
• Maintain SOPs, runbooks and technical documentation and support audits, security reviews and compliance requirements. Piramal is an equal prospect employer. Qualified applicants will be considered without regard to age, gender, marital status, sexual orientation, gender identity or expression, disability, or religion.

📌 IT - Mail & Messaging Support Administrator (Kurla)
🏢 Piramal Finance
📍 Kurla