Responsibilities
• Creating a positive onboarding experience for new clients.
• Manage daily activities and tasks for clients by Line Manager
• Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
• Responding to clients' requests as they arise in real time
• Maintaining an accurate record of all necessary documents pertaining to the brand.
• Coordinate with various internal teams to deliver Creative, Data Analytics, Tech and Operational Services
• Develop a relationship with clients and manage their expectations (Kudos if you can balance the two together)
• Upsell Always be on the lookout to identify opportunities and convert them to grow revenue
• Ensure that projects are completed on time and within budget.
• Coach and support team members to help them meet departmental goals
• Take responsibility for the quality of work, the accuracy of the brief, and the team’s output
• Maintain weekly, fortnightly, and monthly reports
• Meeting clients to discuss strategy and report on progress
• Keep ahead of the industry’s developments and apply best practices to areas of improvement




• Maintain an orderly workflow according to priorities BECOME A PEOPLE’S PERSON
• Exhibit strong leadership skills and inspire your team members
• Stick to the client’s brief and the agreed process to deliver effectively
• Utilize your team’s productivity keeping the Scope Of Work and allocated budget
• Be all ears to Account Managers and mentors to get the best performance possible IMPROVE THE PROCESS
• Relentlessly work on improving the internal processes while solving problems along the way COMMUNICATE AND COLLABORATE
• Manage all business communications
• Become a link for the internal team and make sure the process is consistently followed until the project is completed as per the client’s brief Skills We Desire
• Develop and maintain existing client relationships.
• Excellent organizational and time management skills.
• Solid analytical and problem-solving skills.
• Effective communication skills.
• A+ presentation skills (making PPTs included)
• Natural attention to detail
• Financial management and commercial acumen
• Advanced software skills including Word

📌 Social Media Executive (Noida)
🏢 Team Pumpkin
📍 Noida