Company Description Bhanzu is transforming how children learn math by combining strong pedagogy with modern technology to build sharper thinking and greater confidence. Founded by Neelakantha Bhanu, known as the World’s Fastest Human Calculator, Bhanzu currently supports over 70,000 students across 20+ countries, including the US, UK, Canada, Australia, Recent Zealand, and regions in the Middle East. The organization maintains a global classroom rating of 4.93/5, reflecting a high level of learner satisfaction and engagement. Bhanzu brings together educators, engineers, designers, and creators to reshape math education and make world-class learning universally accessible. Headquartered in Bengaluru, the team is on a mission to positively impact 1 million learners worldwide. Role Description The Senior Customer Service Representative || US-Night shift is a full-time remote role focused on delivering high-quality support to learners, parents, and partners across international markets, particularly in US time zones. Responsibilities include responding to inquiries via chat, email, and phone, resolving issues related to enrollment, classes, payments, and platform access, and ensuring a smooth experience for all users. The role involves monitoring customer feedback, identifying recurring issues, and coordinating with internal teams to improve processes and service quality.



The Senior Representative will also mentor junior team members, help develop best practices, and contribute to maintaining high customer satisfaction and retention. This position requires working night shifts aligned with US hours while collaborating closely with global colleagues. Qualifications
• Candidates should possess strong skills in Customer Service and Customer Support to handle inquiries and resolve issues effectively.
• Candidates should possess skills in Customer Experience and Customer Satisfaction to ensure consistent, high-quality interactions and long-term engagement.
• Candidates should possess experience as Customer Service Representatives or in similar client-facing roles, preferably in education or technology-based services.
• Excellent written and verbal communication skills in English, with the ability to explain solutions clearly and empathetically.
• Proven ability to work night shifts aligned with US time zones and manage remote collaboration tools efficiently.
• Strong problem-solving abilities, attention to detail, and comfort using CRM or support ticketing systems.
• Experience in mentoring or guiding junior team members is an advantage.
• Bachelor’s degree or equivalent experience in customer service, business, communications, or a related field is preferred.

📌 Senior Customer Service Representative || US-Night shift (Bengaluru)
🏢 Bhanzu
📍 Bengaluru