Job Description
– IT Analyst Company: iTech Ecommerce Pvt. Ltd. Department: Backend Job

Location:
Sector 4, Noida Employment Type: Full-time

Key Responsibilities
1. IT Support and Troubleshooting  Provide first-level technical support to employees for hardware, software, network and system-related issues.  Diagnose and resolve issues related to desktops, laptops, printers, scanners, peripherals and other office IT equipment.  Troubleshoot operating system, application, email, login, and connectivity issues.  Ensure timely resolution of IT requests and minimise disruption to daily business operations.  Escalate complex technical issues to the relevant vendor or service provider and follow up until resolution. 2. IT Infrastructure and Asset Management  Monitor and maintain the company's IT infrastructure, including computers, network devices, internet connectivity, and office systems.  Maintain an updated inventory of IT assets, including device allocation, serial numbers, configurations, and asset handovers.  Coordinate the setup, configuration, and decommissioning of IT equipment for new joiners and exiting employees.  Track hardware repairs, replacements, warranties, and maintenance schedules.  Support IT requirements across regional offices and coordinate with local teams whenever required. 3. User Access and System Administration  Create, configure, and manage employee user accounts and access permissions for approved systems.  Assist with official email setup, password resets, access issues, and account deactivation.  Ensure access rights are granted and revoked in accordance with management approvals and company policies.  Support employees in using business applications and internal tools effectively. 4. Network and Information Security  Troubleshoot LAN, Wi-Fi, internet connectivity, and basic network configuration issues.  Support antivirus deployment, software updates, system patching, and routine security checks.  Follow company policies for data protection, access control, password management,



and secure handling of company information.  Identify and report potential security risks, suspicious activities, and recurring system vulnerabilities.  Ensure company data and IT assets are handled securely during employee onboarding, transfers, and exits. 5. Software, Vendors and IT Documentation  Coordinate with software vendors, internet service providers, hardware suppliers, and external IT support partners.  Maintain records of IT incidents, service requests, resolution timelines, recurring issues, and vendor follow-ups.  Prepare periodic reports on IT assets, unresolved tickets, downtime, and support activities.  Maintain documentation for system configurations, software licences, IT procedures, and troubleshooting guidelines.  Identify opportunities to improve IT processes, reduce recurring issues, and improve employee productivity. 6. Employee Onboarding and Exit Support  Prepare and configure systems, email accounts, and required software for new employees.  Ensure IT equipment and approved system access are provided before the employee's joining date, wherever applicable.  Recover company IT assets and coordinate timely access revocation during employee exits.  Maintain proper handover records and obtain necessary approvals for asset allocation and recovery. Required Qualifications and Experience  Bachelor's degree or diploma in Information Technology, Computer Science, Computer Applications, or a related field.  1–3 years of experience in IT support, IT operations, desktop support, or system administration.  Valuable working knowledge of Windows operating systems, computer hardware, software installation, and troubleshooting.  Basic understanding of networking concepts,



including TCP/IP, LAN, Wi-Fi, DNS, and DHCP.  Familiarity with Microsoft Office applications, official email systems, and user account administration.  Knowledge of antivirus tools, system updates, data backup, and IT security best practices.  Strong problem-solving, communication, coordination, and documentation skills. Preferred Skills  Experience supporting users across multiple office locations.  Familiarity with IT ticketing systems, asset management tools, and remote support utilities.  Basic knowledge of Microsoft 365 administration, Active Directory or Microsoft Entra ID, and endpoint management tools.  Experience coordinating with external IT vendors and managing service requests.  Ability to prioritise issues based on urgency and business impact. Key Performance Indicators (KPIs) Performance will be assessed against the following parameters:  Timely resolution of IT incidents and service requests.  Reduction in recurring technical issues and business downtime.  Accuracy and completeness of IT asset and software inventory records.  Timely provisioning and deactivation of employee accounts and system access.  Adherence to IT security policies and maintenance schedules.  Timely completion of onboarding and exit-related IT requirements.  Quality of documentation, vendor coordination, and employee support. Desired Candidate Attributes  A proactive, service-oriented approach to resolving technical issues.  Strong ownership and accountability for assigned tasks.  Ability to communicate technical information clearly to non-technical employees.  Good organisational skills and attention to detail.  Ability to work independently while collaborating with internal teams and external vendors.  Willingness to support business-critical IT requirements across locations, as needed. Note: The candidate is expected to maintain confidentiality, follow company policies, and ensure the reliable and secure functioning of the organisation's IT systems.

📌 IT Analyst (Noida)
🏢 CAREERBLOC ~
📍 Noida